CEM Website Terms of Use

CEM Website Terms of Use

Use of this website constitutes acceptance of the terms of use set forth below, including amendments made from time to time. Any of the terms and policies contained in this website are subject to change any time, without prior notice, upon public posting of related changes by CEM. You must comply with any new and revised terms and policies posted on this website, and it is your responsibility to regularly review the latest terms and policies.


The Responsibility of CEM

You agree and understand that the information, services and software available on this website is provided on an “as-is” and “as-available” basis, without warranty of any kind. CEM disclaims all warranties of such information, services or software, including the accuracy, timeliness, reliability, completeness, virus-free and security.

Communication over the Internet may be subject to disruption, interception, transmission interruption or delay, or inaccurate data transmission due to the public nature of the Internet. CEM is not liable for malfunctions in communication facilities that may affect the accuracy or timeliness of the messages you send or receive. 

Any software downloaded from this website is at your own discretion and risk. CEM neither assumes nor accepts liability for any loss, damage (whether direct or indirect) howsoever caused, as a result of any computer virus, malware or harmful components or for any consequences of using and/or downloading any contents from this website.

CEM shall, under no circumstances, be liable for any loss or damage howsoever caused by the use of, or inability to use this website, or the use of, or reliance upon certain information or materials provided on this website.


Links to Other Sites

Some of the links made available to you through CEM’s home page will allow you to leave the CEM Website. Please be aware that the Internet sites available through these links, and the material that you may find there, are not under the control of CEM. Accordingly, CEM is not responsible for the availability of such external sites or resources and does not make any representation to you about these sites or the materials available there. That CEM has made these links available to you is not an endorsement or recommendation to you by CEM of any of these sites or liable for any content, advertising, products, or other materials on or available from such sites or resources. CEM shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such site or resource. There may be different terms and conditions when using such third-party websites, thus you are advised to review the terms and conditions before using. You shall use or browse these third-party websites or their products and services at your own risk. CEM is providing these links only as a convenience to you.


Authorization of Use

All information in this website https://www.cem-macau.com/ is for informational purpose only. All materials on website cannot be redistributed, copied, or reproduced without prior written consent of CEM.



Terms and Conditions of Use of Electric Vehicle Charging Station in Macau and Payment Service for Electric Vehicle Charging (hereinafter referred to as Terms)


1. The following terms apply to the use of charging stations for electric vehicles (EVs) of Companhia de Electricidade de Macau CEM, S.A. (CEM) in Macau and to the payment service for means of transport (electric vehicles) charging and constitute the legal agreement between the users and CEM.

2. By using this service, 
users agree to accept these terms, including revisions made periodically. CEM reserves the right to revise these terms at any time and will post the changes thereto on the CEM e-Service APP for the users to be aware of.

3. Once this service has been used, users also agree to accept all the terms and conditions of the personal data collection declaration stated in the “Terms of Services of CEM's website", as well as agree that the personal data collected by CEM through this service may be used for future communications. In case of need to update any personal data, users can contact customer service officer of CEM's Customer Contact Centre at 2833 9911. For the declaration of collection of personal data in the "Terms of Services of CEM's website" , please refer https://www.cem-macau.com/en/terms-of-services/ and https://www.cem-macau.com/en/privacy-statement/..


I. Use of EV Charging Stations

4. With the agreement of the Macao SAR Government, CEM provides EV charging stations for use in Macao

5. Self-charging stations provided by CEM in designated car parks operate on a highly stable and reliable network, however, there may be occasions when charging stations can not be used due to maintenance work, power failure, telecommunication issues, temporary obstructions, or circumstances beyond CEM's control; CEM shall assume no responsibility for that.
6. Users are fully responsible for the correct use of EV charging stations and must follow the instructions stated in “How to charge”.

7. Users must use EV charging stations under safe conditions. To avoid any personal injury or property damage, users must ensure that:
i) The EVs are safe and suitable to use the EV charging stations;
ii) Charging cables are intact;
iii) The charging cables are securely connected to the charging port, and their location does not pose a danger to others, such as tripping, etc.;
iv) Before starting the electric vehicle, the charging cables have been unplugged from the charging socket and properly retracted into the vehicle.

8. Do not remove the charging plug directly from the vehicle while charging is in progress. If you need to stop charging, you should follow the “Stop Charging” procedure.

9. To make electric vehicle charging stations accessible to all, users should vacate their parking spaces as soon as the vehicle is fully charged.

10. Users must indemnify CEM for any damage due to improper use of the EV charging station.

11. If, due to the incorrect use of the EV charging station by the users, actions are brought or compensation demanded by third parties, users are solely responsible and shall indemnify CEM for all damages, including court costs and attorneys' fees.

12. Under no circumstances will CEM be liable for any losses incurred by the users arising from or related to the use of EV charging stations.


II. Payment Service for EV Charging

13. The EV charging payment service means the user pay the charging fee by irrevocably authorizes CEM to deduct the balance in the user's e-wallet or the authorized amount of the UnionPay credit card for one-time payment.

14. E-wallet top up refers to top up user's e-wallet with the methods allowed by CEM under the terms set forth by CEM. For example, to top up with cash at CEM or by other top up methods to be indicated by CEM.

15. CEM identifies users' instructions through the usernames and passwords of their e-Service accounts. Users must properly store usernames and passwords, payment passwords and personal data. Users are responsible for the damage caused by the disclosure of passwords and personal data. Users undertake not to disclose registered usernames, login passwords, payment passwords and personal data of e-Service account.

16. Users are responsible for the top up balances of users' e-wallets, which are not transferable, but can be inherited under the law.

17. CEM sets maximum and minimum limits for the e-wallet, and users agree that CEM may adjust these limits at any time without prior notice to users.

18. When it is necessary to terminate the use of e-wallet, users can visit CEM to apply for cancellation and refund for the balance of the e-wallet.

19. For payment by UnionPay credit card, CEM will set the pre-authorized amount, and users agree that the pre-authorized amount can be adjusted at any time by CEM without prior notice to users. CEM deducts the pre-authorized amount before charging and refunds the remaining amount after deducting the actual charging fee of the electric vehicle after charging.

20. Any loss caused by the user's fault shall be borne by the user, including but not limited to: failure to follow transaction and payment instructions, failure to carry out transaction operations on time, forgetting or revealing passwords and passwords being deciphered by third parties.

21. CEM will record, in whole or in part, all user's operations of using the services, regardless of whether their purpose of the operation are ultimately achieved.

III. EV Charging Tariffs

22. EV charging tariffs are governed by Administrative Regulation no. 25/2022 “Tariff scheme for the public electricity supply service” and by the Executive's Decree no. 105/2022 “Defines the values of the parameters of electricity supply tariffs, tariff periods, subgroups, blocks, public charging tariff, general charging tariff and support programs”.

23. Charging fee is calculated per kWh according to charging speed, which is classified into slow, medium and quick. Charging fees are as follows:

i) Slow charge (demand< = 7.4 kW): Charged by time periods: full-load hours (09:00-23:000) and low-load hours (09:00-23:00);
ii) Medium charge (demand> 7.4 kW, but < = 25 kW): Charged by charging duration: Within the first 60 minutes and after 60 minutes;
iii) Quick charge (demand> 25 kW): Charged by charging duration: Within the first 30 minutes and after 30 minutes.

24. Public charging tariff include demand charge, consumption, and tariff clause adjustment.

25. If there is a price adjustment related to the above during the charging time, the charging fee will be calculated according to the price at the beginning of the charging.

26. CEM reserves the right to claim the charging fee, when, due to various reasons, the charging is completed but the charging fee is not successfully paid.

27. These terms are governed by the laws and regulations of the Macau Special Administrative Region (MSAR) of the People’s Republic of China.  The conflicts arising from this agreement not resolved by mutual agreement between the parties shall be submitted to the exclusive jurisdiction of the Courts of the Macau Special Administrative Region.

28. These terms are written in Chinese, English and Portuguese. In case of discrepancy between the Chinese, English and Portuguese versions, the Chinese version shall prevail.

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