Billing & Payment

How to Pay

Payment Method

The followings are the options for bill payment: 

Autopay | Macau Pass | Online Banking | ATM | Phone BankingCheque | Over the counter

 

Autopay

Tired of managing your bills? AUTOPAY is at your side. 

Together with our new feature of payment reminder service, you will be notified when there is unsuccessful autopay transaction while letting you to have sufficient time managing your bills to avoid overdue.

To apply, you can contact our Customer Contact Centre, the respective banks or Macao Water and present with

  • Your bill;
  • Copy of your identification (BIR/Passport); and
  • Original or duplicate copy of a bank savings passbook, or bank account card.

Bank

Saving Account

Credit Card Account

Service Charge (MOP)

Bank of China

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1.00

BCM Bank

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Saving Account - 1.00,

Credit Card Account - Free

BNU

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Free

China Guangfa Bank

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Free

Delta Asia Bank

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Free

HSBC

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1.00

ICBC Macau

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Free

Luso International Banking

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1.00

OCBC Wing Hang Bank

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1.00

Tai Fung Bank

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1.00

Well Link Bank

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Free


 Macau Pass

Method

Service Charge (MOP)

MPay App[1]

1.00

Notes:

[1] Overdue bill can also be settled.  In case being disconnected, reconnection arrangement will be triggered automatically after settlement.  


 Online Banking

Bank

Service Charge (MOP)

Bank of China

1.00

BCM Bank

Free

BNU

Free

China Guangfa Bank

Free

ICBC Macau[1]

Free

OCBC Wing Hang Bank

Free

Tai Fung Bank

Free

 Notes:

[1] Overdue bill can also be settled.  In case being disconnected, reconnection arrangement will be triggered automatically after settlement.

 


Automated Teller Machine (ATM)

Location

Service Charge (MOP)

any BNU ATM [1]

Free

any ICBC ATM [2]

Free

any "JETCO" ATM [3]

Free

 Notes:

[1] BNU ATM - for BNU bank card via BNU ATM  

[2] ICBC ATM - for ICBC bank card via ICBC ATM. Overdue bill can also be settled.  In case being disconnected, reconnection arrangement will be triggered automatically after settlement.      

[3]   "JETCO" ATM - for any bank card with access to JETCO network, please input Merchant Code "205". If the power is disconnected, please call emergency service 28339922 after payment to notify CEM for power reconnection.


 

Phone Banking 

Bank

Service Charge (MOP)

Bank of China

1.00

BCM Bank

Free

BNU

Free

ICBC Macau

Free

Luso International Banking

Free

OCBC Wing Hang Bank

Free

Tai Fung Bank

Free


Cheque

 
  • Make crossed cheque payable to "CEM", write your contract no. and phone no. on the back of the cheque, and send to Edifício CEM, Estrada D.Maria II, Macau at least 3 working days before Payment Due Date;
  • Or place it in the "Cheque Box" At the entrance of Macau Head Office before 9:00 am on Payment Due Date. [1]


 

Over the counter 

Counters

Service Charge (MOP)

CEM

Free

Macao Water

Free

Post Office

Free

7-Eleven [2]

1.00

Circle K [3]

1.00

 Banks

Bank Clients

Non-Clients

Bank of China

10.00

10.00

BCM

8.00

10.00

BNU

5.00

10.00

Luso International Banking

10.00

10.00

  


Notes:

[1] Cheque payment made on the payment due date through the Cheque Box, even after office hours, is NOT considered a late payment.

[2] 24 hours
Daily cut-off time is 5:00 pm.
Only accept cash with the maximum amount of MOP5,000.00

[3] 24 hours
Daily cut-off time is 11:00 pm.
Only accept cash with the maximum amount of MOP5,000.00

Payment Outlet

CEM

Location

Address

Info Line

Office Hour

Macau

Edifício CEM, Estrada D. Maria II, Macau

2833 9911

Mon.-Fri.
09:00-17:45

Taipa

Rua de Braganca, S/N,
Supreme Flower City,
Edf. Lai Chun Kok, R/C Aa, Taipa

2833 9911

Mon.-Fri.
10:00-19:00

Remark: Payment either by cash or by cheque is accepted.

 

Macao Post

Post Office

Location

Service hours for electricity bill payment

Monday – Thursday

Friday

Saturday

Central

Largodo Senado, Macau

09:00-18:00

09:00-18:00

09:00-12:00

Rua do Campo

Rua do Campo, no. 162, Edifício da Administração Pública, Macau

09:00-18:00

09:00-18:00

- - -

Red Market (Almirante Lacerda)

Avenida do Ouvidor Arriaga, No. 92, R/C, Macau

09:00-17:00

09:00-17:00

09:00-12:00

Fai Chi Kei

Rua Sul do Patane , Habitação Social de Fai Chi Kei - Edificio Fai Tat R/C - A

09:00-18:00

 09:00-18:00 09:00-12:00

Hac Sa Wan (Areia Preta)

Rua 1 do Bairro Iao Hon, No. 37, Macau

09:00-16:45

09:00-16:30

- - -

Mong Ha

Habitação Social de Mong Ha – Edifício Mong Sin I e II, 1ºAndar “C1”, Avenida de Venceslau de Morais nºs 178- 182 e Rua do Padre Eugénio Taverna nºs 3-5, Macau

09:00-13:30

15:00-16:45

09:00-13:30

15:00-16:30

- - -

Nova Taipa

Rua de Bragança, Torre 30 da Urbanização Nova Taipa "Crisântemo Court", Taipa

10:00-18:00

10:00-18:00

10:00-13:00

Ocean Garden

Rua do Jardim, Jardins do Oceano, "Azalea Court", Taipa

12:00-18:00

12:00-18:00

- - -

Carmo

Av. de Carlos da Maia, Edf. CTT, Taipa

11:30-18:00

11:30-18:00

09:30-13:00

Seac Pai Van

Rua Um de Ip Heng, Edificio Ip Heng Bloco X, 1.° Andar A, Coloane

12:00-18:00

12:00-18:00

- - -

Coloane

Rua da Cordoaria Edf. CTT, Coloane

09:00-12:00
13:30-16:45

09:00-12:00
13:30-16:30

- - -

Remark: Payment either by cash or by cheque is accepted.

 

OTHERS

7-Eleven [1]

Circle K [2]

Macao Water

Bank of China

BCM

BNU

Luso International Banking

 

Notes:

[1] 24 hours
Daily cut-off time is 5:00 pm.
Only accept cash with the maximum amount of MOP5,000.00

[2] 24 hours
Daily cut-off time is 11:00 pm.
Only accept cash with the maximum amount of MOP5,000.00