Billing & Payment

How to Pay

Payment Method

The followings are the options for bill payment: 

Autopay | Online Banking | ATM | Phone Banking | Cheque Box | Over the counter | Post

Autopay

Tired of managing your bills? AUTOPAY is at your side. 

Together with our new feature of payment reminder service, you will be notified when there is unsuccessful autopay transaction while letting you to have sufficient time managing your bills to avoid overdue.

To apply, you can contact our Customer Contact Centre, the respective banks or Macao Water and present with

  • Your bill;
  • Copy of your identification (BIR/Passport); and
  • Original or duplicate copy of a bank savings passbook, or bank account card.

 

Autopay

Bank

Saving Account

Credit Card Account

Service Charge (MOP)

Bank of China

icon-tick-green.png icon-cross-red.png

1.00

BCM Bank

icon-tick-green.png icon-tick-green.png

Saving Account - 1.00,

Credit Card Account - Free

BNU

icon-tick-green.png icon-tick-green.png

Free

China Guangfa Bank

icon-tick-green.png icon-cross-red.png

Free

Delta Asia Bank

icon-tick-green.png icon-cross-red.png

Free

HSBC

icon-tick-green.png icon-cross-red.png

1.00

ICBC Macau

icon-tick-green.png icon-tick-green.png

Free

Luso International Banking

icon-tick-green.png icon-tick-green.png

1.00

OCBC Wing Hang Bank

icon-tick-green.png icon-cross-red.png

1.00

Tai Fung Bank

icon-tick-green.png icon-cross-red.png

1.00


Online Banking

Online Banking

Bank

Service Charge (MOP)

Bank of China

1.00

BCM Bank

Free

BNU

Free

China Guangfa Bank

Free

ICBC Macau

Free

OCBC Wing Hang Bank

Free

Tai Fung Bank

Free

 

 


Automated Teller Machine (ATM)

Automated Teller Machine (ATM)

Bank

Location

Service Charge (MOP)

BNU

any BNU ATM

Free


Phone Banking 

Phone Banking

Bank

Service Charge (MOP)

Bank of China

1.00

BCM Bank

Free

BNU

Free

ICBC Macau

Free

Luso International Banking

Free

OCBC Wing Hang Bank

Free

Tai Fung Bank

Free


Cheque Box 

Cheque Box [1]

Location

Service Charge (MOP)

At the entrance of Macau Head Office

Free



Over the counter 

Over the counter

Counters

Service Charge (MOP)

CEM

Free

Macao Water

Free

Post Office

Free

7-Eleven [2]

1.00

Circle K [3]

1.00

 

Bank Clients

Non-Clients

Bank of China

10.00

10.00

BCM

8.00

10.00

BNU

5.00

10.00

Luso International Banking

10.00

10.00

  


Post

Post

  • Make crossed cheque payable to “CEM”;
  • Write your contract no. and phone no. on the back of the cheque
  • Send the cheque together with a bill copy to “Edifício CEM, Estrada D. Maria II, Macau” at least 3 working days before Payment Due Date.
 

Notes:

[1] Cheque payment made on the payment due date through the Cheque Box, even after office hours, is NOT considered a late payment.

[2] 24 hours
Daily cut-off time is 5:00 pm.
Only accept cash with the maximum amount of MOP5,000.00

[3] 24 hours
Daily cut-off time is 11:00 pm.
Only accept cash with the maximum amount of MOP5,000.00

Payment Outlet

CEM

Location

Address

Info Line

Office Hour

Macau

Edifício CEM, Estrada D. Maria II, Macau

2833 9911

Mon.-Fri.
09:00-17:45

Taipa

Rua de Braganca, S/N,
Supreme Flower City,
Edf. Lai Chun Kok, R/C Aa, Taipa

2833 9911

Mon.-Fri.
10:00-19:00

Remark: Payment either by cash or by cheque is accepted.

 

Macao Post

Post Office

Location

Service hours for electricity bill payment

Monday – Thursday

Friday

Saturday

Central

Largodo Senado, Macau

09:00-18:00

09:00-18:00

09:00-12:00

Rua do Campo

Rua do Campo, 162, Edf. SAFP, Macau

08:30-18:00

08:30-18:00

- - -

Almirante Lacerda

Av. Ouvidor de Arriaga 96, Edf. Centro Com, Camoes R/C A, Macau

09:00-17:00

09:00-17:00

09:00-12:00

Areia Preta

Rua 1 do Bairro Iao Hon, 37, Macau

09:00-16:45

09:00-16:45

- - -

Nova Taipa

Rua de Bragança Torre 30, Urbanização Nova Taipa "Crisântemo Court", Taipa

10:00-18:00

10:00-18:00

10:00-13:00

Jardins do Oceano

Rua do Jardim, Lt Q, Jardins do "Aster Court", Taipa

12:00-18:00

12:00-18:00

- - -

Carmo

Av. Carlos da Maia, Edf. Direcção dos Serviços de Correios, Taipa

10:00-18:00

10:00-18:00

10:00-13:00

Seac Pai Van

Alameda da Harmonia, Edf. Ip Hen, Bloco X, 1 Andar A, Coloane

12:00-18:00

12:00-18:00

- - -

Coloane

Rua da Cordoaria Edf. Direcção dos Serviços de Correios, Coloane

09:00-12:00
13:30-16:45

09:00-12:00
13:30-16:30

- - -

Remark: Payment either by cash or by cheque is accepted.

 

OTHERS

7-Eleven [1]

Circle K [2]

Macao Water

Bank of China

BCM

BNU

Luso International Banking

 

Notes:

[1] 24 hours
Daily cut-off time is 5:00 pm.
Only accept cash with the maximum amount of MOP5,000.00

[2] 24 hours
Daily cut-off time is 11:00 pm.
Only accept cash with the maximum amount of MOP5,000.00