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How to Pay
Payment Method
The followings are the options for bill payment:
Real Time Payment
Overdue bill can also be settled. In case being disconnected, reconnection arrangement will be triggered automatically after settlement.
| Method | Service Charge (MOP) | |
| CEM eService |  | Free |
 | Free | |
 | 1.00 | |
 | Free | |
 | Free | |
 | Free | |
 | Free | |
 | Free | |
 | Free | |
NK+ |  | Free |
 | Free | |
 | Free |
Autopay
Tired of managing your bills? AUTOPAY is at your side.
Together with our new feature of payment reminder service, you will be notified when there is unsuccessful autopay transaction while letting you to have sufficient time managing your bills to avoid overdue.
To apply, you can contact our Customer Contact Centre, the respective banks or Macao Water and present with
- Your bill;
- Copy of your identification (BIR/Passport); and
- Original or duplicate copy of a bank savings passbook, or bank account card.
Bank | Saving Account | Credit Card Account | Service Charge (MOP) |
Bank of China |  |  | 1.00 |
BCM Bank | | | Saving Account - 1.00, Credit Card Account - Free |
BNU | | | Free |
China Guangfa Bank | | | Free |
China Construction Bank | | | Free |
Delta Asia Bank | | | Free |
HSBC | | | 1.00 |
ICBC Macau | | | Free |
Luso International Banking | | | 1.00 |
OCBC | | | 1.00 |
Tai Fung Bank | | | 1.00 |
Well Link Bank | | | Free |
Online Banking
Bank | Service Charge (MOP) |
1.00 | |
Free | |
Free | |
Free | |
Free | |
Free | |
Free | |
Free | |
Free |
Notes:
[1] Overdue bill can also be settled. In case being disconnected, reconnection arrangement will be triggered automatically after settlement.
Automated Teller Machine (ATM)
Location | Service Charge (MOP) |
any BNU ATM [1] | Free |
any ICBC ATM [2] | Free |
| any "JETCO" ATM [3] | Free |
Notes:
[1] BNU ATM - for BNU bank card via BNU ATM
[2] ICBC ATM - for ICBC bank card via ICBC ATM. Overdue bill can also be settled. In case being disconnected, reconnection arrangement will be triggered automatically after settlement.
[3] "JETCO" ATM - for any bank card with access to JETCO network, please input Merchant Code "205". If the power is disconnected, please call emergency service 28339922 after payment to notify CEM for power reconnection.
Phone Banking
Bank | Service Charge (MOP) |
Bank of China [1] | 1.00 |
BCM Bank | Free |
BNU | Free |
ICBC Macau | Free |
Luso International Banking | Free |
OCBC | Free |
Tai Fung Bank | Free |
Notes:
[1] Overdue bill can also be settled. In case being disconnected, reconnection arrangement will be triggered automatically after settlement.
Cheque
|
Notes:
[1] Cheque payment made on the payment due date through the Cheque Box, even after office hours, is NOT considered a late payment.
Over the counter
Counters | Service Charge (MOP) | |
CEM | Free | |
Free | ||
Post Office [1] | Free | |
7-Eleven [2] | 1.00 | |
Circle K [3] | 1.00 | |
Banks | Bank Clients | Non-Clients |
10.00 | 10.00 | |
8.00 | 10.00 | |
5.00 | 10.00 | |
10.00 | 10.00 | |
Notes:
[1] Overdue bill can also be settled. In case being disconnected, reconnection arrangement will be triggered automatically after settlement.
[2] 24 hours
Daily cut-off time is 5:00 pm.
Only accept cash with the maximum amount of MOP5,000.00
[3] 24 hours
Daily cut-off time is 11:00 pm.
Only accept cash with the maximum amount of MOP5,000.00
Payment Outlet
| CEM | |||
Location | Address | Info Line | Office Hour |
Macau | Edifício CEM, Estrada D. Maria II, Macau | 2833 9911 | Mon.-Fri. |
Taipa | Rua de Braganca, S/N, | 2833 9911 | Mon.-Fri. |
Remark: Payment of electricity bills is accepted by cash, bank cheque, Macau Pass, or through "Simple Pay”, in which Macau Pass and "Simple Pay” can support the payment of electricity bills with “Electronic Consumption Benefits” , however, it is not applicable to pre-payment.
Macao Post | |||
Post Office | Location | Service hours for electricity bill payment | |
Monday – Friday | Saturday | ||
Central | Largodo Senado, Macau | 09:00-18:00 | 09:00-12:00 |
Rua do Campo
| Rua do Campo, no. 162, Edifício da Administração Pública, Macau | 09:00-17:00 | - - - |
Red Market (Almirante Lacerda) | Avenida do Ouvidor Arriaga, No. 92, R/C, Macau | 09:00-17:00 | 09:00-12:00 |
Fai Chi Kei | Rua Sul do Patane , Habitação Social de Fai Chi Kei - Edificio Fai Tat R/C - A | 09:00-17:00 | 09:00-12:00 |
Mong Ha | Avenida de Venceslau de Morais, Habitação Social de Mong-Há - Edifício Mong Tak, R/C, Lojas “H”, “I” e “J”, Macau | 09:00-17:00 | 09:00-12:00 |
Nova Taipa | Rua de Bragança, Torre 30 da Urbanização Nova Taipa "Crisântemo Court", Taipa | 10:00-18:00 | 10:00-12:00 |
Ocean Garden | Rua do Jardim, Jardins do Oceano, "Azalea Court", Taipa | 10:00-18:00 | - - - |
Carmo | Av. de Carlos da Maia, Edf. CTT, Taipa | 10:00-14:00 | 10:00-12:00 |
Seac Pai Van | Rua Um de Ip Heng, Edificio Ip Heng Bloco X, 1.° Andar A, Coloane | 10:00-13:00 | 10:00-12:00 |
Coloane | Rua da Cordoaria Edf. CTT, Coloane | 10:00-13:00 | - - - |
Remark: Payment either by cash or by cheque is accepted.
OTHERS |
7-Eleven [1] |
Circle K [2] |
Notes:
[1] 24 hours
Daily cut-off time is 5:00 pm.
Only accept cash with the maximum amount of MOP5,000.00
[2] 24 hours
Daily cut-off time is 11:00 pm.
Only accept cash with the maximum amount of MOP5,000.00