How to Pay

Payment Method

The followings are the options for bill payment: 

 

Real Time Payment

Overdue bill can also be settled.  In case being disconnected, reconnection arrangement will be triggered automatically after settlement.

Method

Service Charge (MOP)

Alipay MO

Free

Bank of China

1.00

BNU

Free

China Construction Bank

Free

China Guangfa Bank

Free

ICBC Macau

Free

MPay App

Free

Macao One Account

Free

NK+

Free

UePay

Free

Well Link Bank

Free

 


Autopay

Tired of managing your bills? AUTOPAY is at your side. 

Together with our new feature of payment reminder service, you will be notified when there is unsuccessful autopay transaction while letting you to have sufficient time managing your bills to avoid overdue.

To apply, you can contact our Customer Contact Centre, the respective banks or Macao Water and present with

  • Your bill;
  • Copy of your identification (BIR/Passport); and
  • Original or duplicate copy of a bank savings passbook, or bank account card.

Bank

Saving Account

Credit Card Account

Service Charge (MOP)

Bank of China

1.00

BCM Bank

Saving Account - 1.00,

Credit Card Account - Free

BNU

Free

China Guangfa Bank

Free

China Construction Bank

Free

Delta Asia Bank

Free

HSBC

1.00

ICBC Macau

Free

Luso International Banking

1.00

OCBC Wing Hang Bank

1.00

Tai Fung Bank

1.00

Well Link Bank

Free

 


Online Banking

 

Bank

Service Charge (MOP)

Bank of China [1]

1.00

BCM Bank

Free

BNU [1]

Free

China Construction Bank [1]

Free

China Guangfa Bank [1]

Free

ICBC Macau [1]

Free

Luso International Banking

Free

OCBC Wing Hang Bank

Free

Tai Fung Bank

Free

 

Notes:

[1] Overdue bill can also be settled.  In case being disconnected, reconnection arrangement will be triggered automatically after settlement.

 


Automated Teller Machine (ATM)

 

Location

Service Charge (MOP)

any BNU ATM [1]

Free

any ICBC ATM [2]

Free

any "JETCO" ATM [3]

Free

 

Notes:

[1] BNU ATM - for BNU bank card via BNU ATM  

[2] ICBC ATM - for ICBC bank card via ICBC ATM. Overdue bill can also be settled.  In case being disconnected, reconnection arrangement will be triggered automatically after settlement.      

[3]   "JETCO" ATM - for any bank card with access to JETCO network, please input Merchant Code "205". If the power is disconnected, please call emergency service 28339922 after payment to notify CEM for power reconnection.

 


Phone Banking

 

Bank

Service Charge (MOP)

Bank of China [1]

1.00

BCM Bank

Free

BNU

Free

ICBC Macau

Free

Luso International Banking

Free

OCBC Wing Hang Bank

Free

Tai Fung Bank

Free

 

Notes:

[1] Overdue bill can also be settled.  In case being disconnected, reconnection arrangement will be triggered automatically after settlement.


Cheque

 

 
  • Make crossed cheque payable to "CEM", write your contract no. and phone no. on the back of the cheque, and send to Edifício CEM, Estrada D.Maria II, Macau at least 3 working days before Payment Due Date;
  • Or place it in the "Cheque Box" At the entrance of Macau Head Office before 9:00 am on Payment Due Date. [1]

 

Notes:

[1] Cheque payment made on the payment due date through the Cheque Box, even after office hours, is NOT considered a late payment.

 


Over the counter

 

Counters

Service Charge (MOP)

CEM

Free

Macao Water

Free

Post Office

Free

7-Eleven [2]

1.00

Circle K [3]

1.00

  Banks

Bank Clients

Non-Clients

Bank of China [1]

10.00

10.00

BCM

8.00

10.00

BNU

5.00

10.00

Luso International Banking

10.00

10.00

 

Notes:

[1] Overdue bill can also be settled.  In case being disconnected, reconnection arrangement will be triggered automatically after settlement.

[2] 24 hours
Daily cut-off time is 5:00 pm.
Only accept cash with the maximum amount of MOP5,000.00

[3] 24 hours
Daily cut-off time is 11:00 pm.
Only accept cash with the maximum amount of MOP5,000.00

 

Payment Outlet

CEM

Location

Address

Info Line

Office Hour

Macau

Edifício CEM, Estrada D. Maria II, Macau

2833 9911

Mon.-Fri.
09:00-17:45

Taipa

Rua de Braganca, S/N,
Supreme Flower City,
Edf. Lai Chun Kok, R/C Aa, Taipa

2833 9911

Mon.-Fri.
10:00-19:00

 

Remark: Payment of electricity bills is accepted by cash, bank cheque, Macau Pass, or through "Simple Pay”, in which Macau Pass and "Simple Pay” can support the payment of electricity bills with “Electronic Consumption Benefits” , however, it is not applicable to pre-payment.

 

Macao Post

Post Office

Location

Service hours for electricity bill payment

Monday – Thursday

Friday

Saturday

Central

Largodo Senado, Macau

09:00-18:00

09:00-18:00

09:00-12:00

Rua do Campo

 

Rua do Campo, no. 162, Edifício da Administração Pública, Macau

08:30-18:00

08:30-18:00

- - -

Red Market (Almirante Lacerda)

Avenida do Ouvidor Arriaga, No. 92, R/C, Macau

09:00-17:00

09:00-17:00

09:00-12:00

Fai Chi Kei

Rua Sul do Patane , Habitação Social de Fai Chi Kei - Edificio Fai Tat R/C - A

09:00-17:00

09:00-17:00 09:00-12:00

Hac Sa Wan (Areia Preta)

Rua 1 do Bairro Iao Hon, No. 37, Macau

09:00-16:45

09:00-16:30

- - -

Mong Ha

Habitação Social de Mong Ha – Edifício Mong Sin I e II, 1ºAndar “C1”, Avenida de Venceslau de Morais nºs 178- 182 e Rua do Padre Eugénio Taverna nºs 3-5, Macau

09:00-16:45

09:00-16:30

 

- - -

Nova Taipa

Rua de Bragança, Torre 30 da Urbanização Nova Taipa "Crisântemo Court", Taipa

10:00-18:00

10:00-18:00

10:00-13:00

Ocean Garden

Rua do Jardim, Jardins do Oceano, "Azalea Court", Taipa

12:00-18:00

12:00-18:00

- - -

Carmo

Av. de Carlos da Maia, Edf. CTT, Taipa

10:00-14:00
15:00-18:00

10:00-14:00
15:00-18:00

10:00-12:00

Seac Pai Van

Rua Um de Ip Heng, Edificio Ip Heng Bloco X, 1.° Andar A, Coloane

10:00-14:00
15:00-18:00

10:00-14:00
15:00-18:00

10:00-12:00

Coloane

Rua da Cordoaria Edf. CTT, Coloane

09:00-12:00
13:30-16:45

09:00-12:00
13:30-16:30

- - -

 

Remark: Payment either by cash or by cheque is accepted.

 

OTHERS

7-Eleven [1]

Circle K [2]

Macao Water

Bank of China

BCM

BNU

Luso International Banking

 

Notes:

[1] 24 hours
Daily cut-off time is 5:00 pm.
Only accept cash with the maximum amount of MOP5,000.00

[2] 24 hours
Daily cut-off time is 11:00 pm.
Only accept cash with the maximum amount of MOP5,000.00

Download CEM APP
google pay app store
© 2022 Companhia de Electricidade de Macau - CEM, S.A. All rights reserved.
CEM Website Terms of Use | Personal Data Collection Statement