Roles and Responsibilities

• Develop and maintain databases, and data systems to support data-driven decision-making in customer service operations
• Streamline internal processes to ensure efficient data generation, analytics workflows, and automating workflows to ensure real-time analytics and performance tracking
• Use statistical tools to identify, analyze, and interpret patterns and trends in complex data sets for diagnosis and prediction
• Perform analysis with actionable insights and provide regular reporting to management for business strategy and decision
• Drive our Customer Experience (CX) strategy by continuously evaluating and refining our CX framework to ensure seamless interactions across all touchpoints
• Work closely with programmers, engineers, and officers to identify process improvement opportunities and propose system enhancements
• Design, coordinate, and analyze customer satisfaction surveys, including Net Promoter Score (NPS), Customer Effort Score (CES), and other relevant customer experience metrics
• Process and analyze both structured and unstructured customer feedback data (e.g., survey open-ended responses, complaint logs, call transcripts) to identify service gaps and improvement opportunities

Requirements

• Qualification
  • Bachelor's degree graduate major in Mathematics, Statistics, Computer Science, Business Administration, or a related discipline
  • Relevant work experience in customer service operations, data analytics, or both is highly preferred

• Computer Literacy
  • Proficient in MS Office applications, Power BI and SPSS
  • Hands-on experience with scripting languages (e.g. Python, VBA, SQL, Oracle)
  • Experience with survey tools (e.g., Qualtrics, Google Forms) and text analytics is an advantage

• Language Skills
  • Proficient in spoken and written Chinese and English
  • Knowledge of Mandarin is an advantage

• Others
  • Exceptional oral and written communication skills
  • Strong ability to analyze and interpret business data
  • Strong creativity, organization and execution skills
  • Able to work and make decisions under pressure
  • Outing, attention to detail and able to multitask and prioritize projects

Interested parties should send their curriculum vitae, academic transcripts, and copies of professional related certificates, quoting the respective reference number, email to recruit@cem-macau.com or post to Macau P.O. Box 468.

Personal data collected will be used for recruitment purpose only.

Roles and Responsibilities

• Ensure all plant effluents, wastewater discharge comply with environmental regulations and SHEQ requirements
• Oversee the operation and monitoring of the water treatment plants including demineralized water, domestic wastewater, industrial wastewater, boiler feed water
• Monitor, analyze and control the chemistry of the boiler water and steam, fuel oil, cooling water systems to prevent scale, deposition and corrosion
• Cooperate with project team in domestic and industrial wastewater treatment plants re-design, construction and commissioning processes
• Manage and optimize domestic and industrial wastewater treatment plant systems
• Implement and manage wastewater treatment plants preservation procedures during outages or standby periods
• Supervise the safe handling, storage and disposal of hazardous chemicals
• Maintain Safety Data Sheets (SDS) and enforce strict chemical safety

Requirements

• Qualification
  • Bachelor's degree or above in Chemistry, Chemical/Environmental Engineering or a related discipline
  • Above 5 years of engineering experience in an industrial process plant, preferably within a utility
  • Practical experience with Reverse Osmosis (RO), mixed-bed ion exchangers for water treatment technologies
  • Familiarity with high-recovery RO systems used in zero liquid discharge setups
  • Deep understanding and knowledge of national and international guidelines for boiler feedwater and steam purity
  • Experience with proven project management for domestic and industrial wastewater treatment plant upgrade/modification
  • Ability to respond rapidly to water treatment plants operational troubleshooting issues
     
• Computer Literacy
  • Proficient in Office 365 and Chinese Word Processing
  • Experience in using Enterprise & Maintenance Software (e.g. ERP) is an advantage
  • Familiarity with AI tools or utilizing AI assistance on administrative tasks is an advantage
     
• Language Skills
  • Proficient in spoken and written Chinese and English
  • Good command of Cantonese is preferred
     
• Others
  • Good communication, interpersonal, and presentation skills
  • Able to work and make decisions under pressure
  • Well-organized with strong planning, prioritization, multi-tasking abilities
  • Demonstrates a high level of professionalism, attention to detail and commitment to quality and safety standards

Interested parties should send their curriculum vitae, academic transcripts, and copies of professional related certificates, quoting the respective reference number, email to recruit@cem-macau.com or post to Macau P.O. Box 468.

Personal data collected will be used for recruitment purpose only.

Roles and Responsibilities

• Support the development and roll out the Sustainable Procurement policy, framework, strategy and guidelines
• Collaborate with taskforces to embed ESG practices into category strategies, strategic sourcing and supplier management
• Collect and analyze data to track sustainable procurement metrics and KPIs
• Coordinate and lead to promote sustainable procurement initiatives, ensuring stakeholders buy-in and collaboration to create impact

Requirements

• Qualification
  • Bachelor's degree in Sustainability, Supply Chain Management, Business Administration, or related fields
  • Specialized training or certification in sustainable procurement, ESG, or responsible sourcing (ISO 20400, GRI, CIPS, ISM, UN SDGs, etc.) is an advantage
• Computer Literacy
  • Proficiency in Microsoft Office
  • Knowledge of Power BI or Pythons is an advantage
• Language Skills
  • Proficiency in written and spoken Chinese and English
  • Fluency in Mandarin is a definite advantage
• Others
  • 3 years of hands-on experience in sustainability initiatives, ESG programs, or responsible sourcing projects
  • Exposure to procurement or supply chain processes is a plus, but not a primary requirement
  • Ability to translate sustainability goals into practical procurement initiatives and metrics
  • Effective communication and collaboration skills to work with procurement teams, internal user departments and external stakeholders
  • Passion for sustainability and willingness to grow into procurement excellence

Interested parties should send their curriculum vitae, academic transcripts, and copies of professional related certificates, quoting the respective reference number, email to recruit@cem-macau.com or post to Macau P.O. Box 468.

Personal data collected will be used for recruitment purpose only.

Roles and Responsibilities

• To conduct inspections and technical assessments of civil infrastructure within the power plant to ensure structural integrity, operational safety, and regulatory compliance
• To investigate civil related issues affecting plant structures, equipment foundations, or access systems, and recommend timely, cost-effective remedial actions
• To be responsible for the planning of civil works by defining scope, reviewing initial requirements, drafting specifications, tender evaluation and justifying budget estimates for maintenance, repairs, and capital upgrades essential to plant reliability
• To manage external contractors performing civil works on site, ensuring minimal disruption to plant operations and strict adherence to safety and quality standards
• To review and justify the technical documents including work methods and engineering drawings
• To monitor field data and maintain civil asset records to support infrastructure integrity, operational planning, and compliance with company's safety and environmental policies
• To support the preparation of technical and progress report as required

Requirements

• Qualification
  • Bachelor's degree or above in Civil Engineering or related disciplines
  • Holder of Professional Certifications such as Macau Registered Engineer will be an advantage
  • Experience in handling project licensing procedures with the Land and Urban Construction Bureau (DSSCU) will be an advantage
• Computer Literacy
  • Proficient in MS Office applications and Chinese word processing
• Language Skills
  • Good command of spoken and written Chinese and English
  • Mandarin proficiency is an advantage
• Others
  • Possesses valid Macau driving license of light vehicle and Occupational Safety Card
  • At least 3 years of experience in civil construction or maintenance

Interested parties should send their curriculum vitae, academic transcripts, and copies of professional related certificates, quoting the respective reference number, email to recruit@cem-macau.com or post to Macau P.O. Box 468.

Personal data collected will be used for recruitment purpose only.

Roles and Responsibilities

• To conduct on-site inspections of civil infrastructure associated with primary substations
• To perform technical investigations and condition assessments of civil structures within primary substation equipment
• To oversee and coordinate external contractors carrying out civil construction, retrofit and maintenance works for substations
• To ensure all civil-related work complies with applicable engineering standards, safety regulations, statutory requirements and company procedures
• To collaborate with cross-functional engineering and operations teams to support safe and reliable operation of the Transmission and Distribution network
• To provide on duty service during non-office hours

Requirements

• Qualification
  • Bachelor's degree or above in Civil Engineering or related disciplines
  • Holder of Macau Registered Engineer Certificate is an advantage
• Computer Literacy
  • Proficiency in MS Office 365, AutoCAD and Chinese Word Processing
• Language Skills
  • Proficient in Chinese and English writing
  • Proficient in spoken Cantonese, English and Mandarin
• Others
  • Possesses valid Macau driving license of light vehicle and Occupational Safety Card
  • Possesses experience in primary substation construction and maintenance is preferred

Interested parties should send their curriculum vitae, academic transcripts, and copies of professional related certificates, quoting the respective reference number, email to recruit@cem-macau.com or post to Macau P.O. Box 468.

Personal data collected will be used for recruitment purpose only.

Roles and Responsibilities

• Design and implement Sustainable Procurement policies, and guidelines that align with corporate sustainability goals and regulatory requirements
• Establish governance structures to ensure compliance, accountability, and transparency across all procurement activities
• Collaborate with stakeholders to co-launch initiatives that embed ESG principles into category strategies, strategic sourcing and supplier management
• Define KPIs and measurement systems to track, evaluate, and report the impact of Sustainable Procurement initiatives
• Lead stakeholder engagement and change management, ensuring organizational adoption of Sustainable Procurement practices and fostering a culture of accountability
• Monitor and anticipate emerging trends, technologies, best practices, and regulatory developments to drive procurement excellence

Requirements

• Qualification
  • Bachelor's degree in Supply Chain Management, Procurement, Business Administration, Engineering, or Environmental Studies
  • Professional certifications of CIPS, CPSM, or ISO 20400 are an advantage
• Computer Literacy
  • Proficiency in Microsoft Office
  • Knowledge of Power BI or Pythons is an advantage
  • Familiarity with SRM or Supplier ESG Risk Assessment tools is an advantage
• Language Skills
  • Proficiency in written and spoken Chinese and English
  • Fluency in Mandarin is a definite advantage
• Others
  • Minimum of 3 years in sustainability-focused projects
  • Proven track record in leading stakeholder engagement programs, sustainability initiatives, change management or procurement transformation projects
  • Strong experience in developing KPIs, dashboards, and reporting mechanisms for procurement performance or sustainability initiatives
  • Meticulous, analytical, and well-organized with strong problem-solving skills

Interested parties should send their curriculum vitae, academic transcripts, and copies of professional related certificates, quoting the respective reference number, email to recruit@cem-macau.com or post to Macau P.O. Box 468.

Personal data collected will be used for recruitment purpose only.

Roles and Responsibilities

• Execute end-to-end procurement processes (RFQs, negotiations, contract management) while optimizing supplier relationships
• Act as Business Partner to internal and external stakeholders throughout the procurement process to actively ensure timely resolution of conflicts or issues
• Participate in procurement excellence initiatives on category management, digital procurement, sustainable procurement for career growth and business transformation
• Analyze and improve supply resilience and cost-effectiveness on assigned categories
• Prepare and deliver monthly procurement reports, sourcing strategies, and ESG initiatives to related stakeholders

Requirements

• Qualification
  • Bachelor's degree in Supply Chain Management, Business Administration, Law, Commerce, Electronics or Electrical Engineering, or a related field
• Computer Literacy
  • Proficiency in Microsoft Office (Excel, Word - including Chinese word processing, and PowerPoint)
  • Familiarity with sourcing, vendor management, and relevant procurement software
  • Knowledge of Power BI or other dashboard/reporting tools is an advantage
• Language Skills
  • Proficiency in written and spoken Chinese and English
  • Fluency in Mandarin is a definite advantage
• Others
  • Working experience in Procurement and Supply Chain Management is preferred
  • Solid experience with Category Management or Supply Market Analysis is a definite advantage
  • Knowledge of Macau related law, company ordinance and corporate/commercial law is preferred
  • Demonstrates readiness to handle challenging situations while maintaining flexibility and a strong capacity to learn and adjust to evolving circumstances
  • Meticulous, analytical, and well-organized with strong problem-solving skills
  • With curiosity, able to grasp market dynamics and make sound business judgment
  • Satisfactory communication, presentation and interpersonal skills
  • Able to maintain a high level of confidentiality and integrity

Interested parties should send their curriculum vitae, academic transcripts, and copies of professional related certificates, quoting the respective reference number, email to recruit@cem-macau.com or post to Macau P.O. Box 468.

Personal data collected will be used for recruitment purpose only.

Roles and Responsibilities

• Building Systems & Maintenance – Monitor and maintain HVAC, security, fire, water, electrical, lighting, lifts; execute preventive/corrective maintenance; manage spare parts
• Projects, Improvements & Contractors – Lead energy-efficient equipment replacement projects; perform root cause analysis; supervise outsourced services and monitor SLAs/KPIs
• Compliance, Safety & Quality – Ensure regulatory and safety compliance; conduct audits and inspections; address emergencies; oversee installation and repair quality
• Digital Solutions & Sustainability – Implement IoT, automation, and analytics tools; support energy upgrades and green building certification
• Reporting, Documentation & Stakeholder Coordination – Monitor KPIs; prepare reports; maintain records and as-built drawings; assist with budgets; liaise with internal/external parties

Requirements

• Qualification
  • Bachelor's degree or above in Electrical, Mechanical, or Building Services Engineering
  • Holder of Macau Registered Engineer Certificate is an advantage
  • Possess at least 3 years of experience in building facilities maintenance
  • Proven experience in equipment replacement projects
  • Familiarity with green building certification (e.g., WELL, LEED) is an advantage
• Computer Literacy
  • Proficient in Auto-CAD, Office 365 and Chinese Word Processing
  • Knowledge of data analytics tools for KPI tracking is advantageous
• Language Skills
  • Proficient in spoken Cantonese, English and Mandarin
  • Proficient in Chinese and English writing
• Others
  • Strong analytical, problem-solving, and report-writing skills
  • Excellent interpersonal, communication, and presentation skills
  • Proactive, adaptable, and collaborative with good leadership
  • Knowledge of safety regulations, building codes, and greens standards
  • Possess valid driving license of light vehicle and Occupational Safety Card

Interested parties should send their curriculum vitae, academic transcripts, and copies of professional related certificates, quoting the respective reference number, email to recruit@cem-macau.com or post to Macau P.O. Box 468.

Personal data collected will be used for recruitment purpose only.

Roles and Responsibilities

• Maintain and update the Geographic Information System (GIS) and manage related GIS services and applications
• Perform ad hoc duties including preparation of structural and technical drawings, sketches, related documentation and reports
• Collaborate with vendors and service providers to support project delivery, including data modeling, data migration, quality assurance and analytics of electrical devices
• Coordinate and develop data migration strategies and implementation plans
• Analyze business and technical requirements related to digital transformation initiatives and evaluate detailed solution options
• Manage and control project scope, schedule and budget to ensure quality outcomes and timely project delivery

Requirements

• Qualification
  • Bachelor’s degree or above in Geographic Information Systems, Electrical Engineering, Information Technology or related disciplines
  • Relevant GIS working experience is mandatory
  • Project management experience is preferred
• Computer Literacy
  • Hands-on experience with GIS platforms such as ESRI ArcGIS suite (ArcGIS Pro or ArcMap) or Hexagon G‑Technology (G‑Tech) suite
  • Experience with tools such as AutoCAD, SQL Server, MS Power BI, and MS Project is preferred
  • Proficiency in Power BI, Python, and other data analysis tools is an advantage
• Language Skills
  • Good command of spoken Cantonese, Mandarin and English
  • Proficient in written Chinese and English
• Others
  • Strong sense of confidentiality, integrity and professional ethics
  • Good communication, analytical, and organizational skills
  • Leadership qualities are preferred
  • Relevant working experience will be an advantage

Interested parties should send their curriculum vitae, academic transcripts, and copies of professional related certificates, quoting the respective reference number, email to recruit@cem-macau.com or post to Macau P.O. Box 468.

Personal data collected will be used for recruitment purpose only.

職務簡介

• 負責對用戶電力裝置進行檢查，核實供電線路、計量裝置、用電設備等是否符合安全要求及現行規範
• 負責對客戶用電申請相關的工程進行檢查、測試及驗收等工作
• 核查及處理供電及電力配置的相關資料
• 協助工程師進行電力培訓相關工作
• 協助工程師進行電力裝置緊急事故處理

入職條件

• 中學畢業或同等學歷，曾接受電力範疇培訓
• 具備大型工程項目協調或監理經驗者優先
• 電腦使用能力
  • 能夠使用電腦處理一般文書
  • 能使用AutoCAD繪製電力相關簡單報告圖、修改客戶電力裝置圖則或參與設計審查

• 語言能力
  • 良好的中文溝通和書寫能力
  • 能夠以基礎英語溝通和書寫者優先

• 其他要求
  • 須持有輕型車輛駕駛執照及職安咭
  • 了解客戶電力裝置設計及施工要點，能準確理解相關技術圖則內容
  • 能夠處理獨立工作及承受壓力
  • 須在戶外及辦公室環境工作

有意申請以上職位者請將個人履歷、學歷和技能證明等文件 (請註明所申請之職位編號) 電郵至 recruit@cem-macau.com 或郵寄至澳門郵箱468號

申請者所遞交之個人資料只用於招聘程序上。

Roles and Responsibilities

• To provide technical support in defining design requirements for primary equipment of HV substation and photovoltaic system
• To provide technical support in analyzing the failure rate of primary equipment in HV substation and photovoltaic system
• To provide technical support for the analysis and review of design proposal for primary equipment and photovoltaic systems including diagrams, settings, etc.
• To provide technical support for conducting training related to primary equipment in HV substation and photovoltaic system
• To analyze failure data of the primary equipment in HV substation and photovoltaic system and review relevant maintenance criteria
• To provide technical support and collect necessary data for incident investigation involving primary equipment in HV substation and photovoltaic system when required

Requirements

• Qualification
  • Bachelor’s degree or above in Electrical Engineering or related disciplines, preferable in Power Engineering
  • Holder of Macau Registered Engineer Certificate is an advantage
• Computer Literacy
  • Proficient in Office 365 and Chinese Word Processing
  • Experience with photovoltaic system simulation software and programming (VBA and python) is preferred
• Language Skills
  • Proficient in Chinese and English writing
  • Proficient in spoken Cantonese, English and Mandarin
• Others
  • Proactive, willing to learn and eager to grow
  • Strong report-writing and presentation skills
  • Good interpersonal and communication skills
  • Adequate knowledge in regulations related to relevant engineering work
  • Possesses a valid Macau light vehicle driving license and Occupational Safety Card
  • Relevant working or research experience in Power Engineering (especially power system analysis or primary equipment maintenance) is preferred

Interested parties should send their curriculum vitae, academic transcripts, and copies of professional related certificates, quoting the respective reference number, email to recruit@cem-macau.com or post to Macau P.O. Box 468.

Personal data collected will be used for recruitment purpose only.

Roles and Responsibilities

• To be a member of the on-shift team or back-office team to operate CEM power network from importation, generation, transmission and distribution in terms of safety, security, reliability and cost effectiveness
• To resolve all incidents or contingency issues that is related to CEM power network by using available resources, necessary tools and measures
• To rectify power importation, generation, transmission and distribution issues to meet customer demand with best economic consideration
• To prepare and publish daily network operational reports and generation forecast plan to stakeholders in a timely manner
• To take proper measures to minimize power disturbance and to resume power network system back to stable as fast as possible and duly keep relevant stakeholders informed
• To schedule, approve and execute all planned, urgent outages or operations in generation and power network under normal or disturbed situations and duly keep relevant stakeholders informed
• To execute any necessary and proper power network operations according to network analysis and ensure these operations are performed in accordance with established safety rules and procedures
• To have direct communication with customer for handling outage, enquiries and complaints

Requirements

• Qualification
  • Bachelor's degree or above in Electrical or Electromechanical Engineering, preferably in Power Engineering major
  • Holder of Macau Registered Engineer Certificate is an advantage
• Computer Literacy
  • Proficient in MS Office 365 and Chinese Word Processing
  • Knowledge in power system simulation software, EMS/SCADA and/or computing programming is preferred
• Language Skills
  • Proficient in Chinese and English writing
  • Proficient in spoken Cantonese, English and Mandarin
• Others
  • Work experience in power system or related area, particularly in Dispatch or Transmission and Distribution area would be an advantage
  • Being independent, responsible, self-motivated, attentive to details, multi-tasking, hardworking and with high team dynamics
  • Good interpersonal, communication, presentation and report writing skills
  • Able to work under pressure and solve problems in a calm and decisive manner
  • Possesses valid Macau driving license of light vehicle and Occupational Safety Card
  • Possesses project management experience is preferred

Interested parties should send their curriculum vitae, academic transcripts, and copies of professional related certificates, quoting the respective reference number, email to recruit@cem-macau.com or post to Macau P.O. Box 468.

Personal data collected will be used for recruitment purpose only.

職務簡介

• 負責對高、中、低壓供電網 / 電網基建等相關設備進行建造、常規巡查、操作、測試及維修保養等工作
• 負責對低壓電力系統進行維修，包括帶電操作及接駁等工作
• 負責對客戶變電房一次、二次及其他相關設備進行測試及維修等工作
• 負責提供24小時搶修服務等工作

入職條件

• 高中畢業或以上學歷
• 基本的中英文書寫和口語能力
• 具電腦文書操作知識
• 具電力相關培訓經驗者優先
• 具有效澳門輕型車輛駕駛執照、職安咭優先

• 須進行戶外和輪班工作

有意申請以上職位者請將個人履歷、學歷和技能證明等文件 (請註明所申請之職位編號) 電郵至 recruit@cem-macau.com 

或郵寄至澳門郵箱468號

申請者所遞交之個人資料只用於招聘程序上。