Inauguration Ceremony of the 6th Term of CEM Customer Liaison Committee
Macao, 21 May 2012
Companhia de Electricidade de Macau - CEM, S.A. (CEM) held its Inauguration Ceremony for the 6th Term of CEM Customer Liaison Committee (CLC) at the Grand Ballroom of MGM Macau in the evening on 21 May 2012.
Guests attending the Inauguration Ceremony included Arnaldo Santos, Representative of Secretary for Transport and Public Works and Director of Office for Energy Industry Development, Kou Ming, Economic Affairs Department Deputy Director of China Liaison Office, Vong Kok Seng, President of the CLC, Lei Chi Fong and Iun Iok Meng, Vice Presidents of the CLC, Presidents and representatives of the 23 local associations participating in the CLC, CLC members, as well as senior management of CEM.
During his speech at the ceremony, CEM Chief Executive Officer Franklin Willemyns thanked for the contribution of the associations and the members to the success of the CLC. Members’ selfless contributions not only improve the customer services of CEM, but also facilitate the implementation of the government policies, such as the simplification of the 7th Category License application procedure. This indicates that both CEM as well as the society attach great importance to the Committee’s opinions. Under the leadership of President Vong Kok Seng, Vice Presidents Lei Chi Fong and Iun Iok Meng, the Committee will work together with CEM to advance CEM’s customer service to a new level.
Vong Kok Seng, Vice President of Board of Directors of Macao Chamber of Commerce was elected again to chair the 6th Term of the Committee. In his speech, Vong stated that over the past 12 years since CLC was established, the Committee has achieved accomplishments with the support and cooperation of CEM and the efforts made by the members in all previous terms of the Committee. In particular, the Committee has urged the government to revise and simplify the procedures of the 7th Category License, which has been in use for over 70 years. The revision was accepted by the government last November which was essential to the society economic development. He said he will fulfill his duties in the new term of the Committee together with all Committee members, in a bid to improve the Committee’s role as a platform for communication between CEM and its customers, and provide more favorable conditions to the development of the society and economy of Macao.
Established in 2000, the Committee is the pioneering organization among the local public utilities for the liaison between the customers and the company, allowing CEM to enhance the communication with its customers and obtain feedbacks from its diverse customer base. CLC members include representatives from different industries and associations with a wide range of representation. At present, the Committee members from different associations and organizations increased from 19 to 23. Four associations are invited to join the new term of the Committee including Industry and Commerce Association of Macau Northern District, Macau Association of Retailers and Tourism Services, the Industry and Commerce Federation of Islands of Macao and Macao Trade and Land Development Association. Other current committee members are representatives of the following associations: Macao Chamber of Commerce, Macao Goldsmith’s Guild, General Workers Association, General Residents Association, Women’s General Association of Macao, Consumer Council, The United Association of Food and Beverage Merchants of Macao, Associations of Property Agents and Realty Developers of Macao, Macao General Association of Real Estate, Macao Association of Building Contractors and Developers Property Management Business Association of Macao, Macao Entertainment & Service Association, Macao Association of Consumers of Public Utility Companies, Macao Hoteliers & Innkeepers Association, Macao Electromechanics Professionals Association, Industrial Association of Macao and Macao Construction Association. In addition, there are 10 members from CEM different departments.