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Inauguration Ceremony of 9th Term of the CEM Customer Liaison Committee Rounds Off

Companhia de Electricidade de Macau - CEM, S.A. (CEM) held its Inauguration Ceremony for the 9th Term of the CEM Customer Liaison Committee (CLC) at the Grand Hyatt Macau in the evening on 24 June 2021. Guests attending the Inauguration Ceremony included Kou Hoi In, President of the Legislative Assembly; Zhu Hong, Deputy Director of the Economic Affairs Department of the Liaison Office of the Central People’s Government in the Macau SAR; Chan Chak Mo, Member of the Legislative Assembly; Tam Vai Man, Director of the Environmental Protection Bureau; Chan Hon Sang, Deputy Director of the Economic and Technological Development Bureau; Wong Hon Neng, Executive Committee Chairman of the Consumer Council; Vong Kok Seng, President of the CLC; Wong Kin Chong and Cheung Kin Chung, Vice Presidents of the CLC; Iun Iok Meng, Consultant to the CLC; Iu Iu Cheong, Former President of CLC; presidents and representatives of the local associations participating in the CLC, CLC Members, as well as Bernie Leong, Chairman of CEM Executive Committee and Benjamin Yue, Principal Advisor to CEM Executive Committee. Witnessed by the guests, Committee members of the new term were awarded certificates of nomination by Tam Vai Man and Bernie Leong.

In his speech, Bernie Leong said that CEM formed the CLC as early as 2000, intending to solicit the opinions from different customers in order to improve CEM's services. CEM is also one of the first public utility companies that established such a task force in Macau. Over the past 21 years, thanks to the joint efforts of members, CLC has played a bridging role to provide valuable advice to CEM. CEM has always attached great importance to the feedback from different sectors and made corresponding improvements. Leong believes that in the future, CEM and Macau will face more opportunities and challenges. The Macau SAR Government will strengthen the construction of the smart city, and CEM will strive to fulfill its commitments in line with the government's planning and requirements for the development of the power industry, and further promote intelligent customer services. Finally, he thanked the Macau Chamber of Commerce for its support and re-appointed its Vice President of Board of Directors, Vong Kok Seng to chair the CLC. CEM will continue to work with the CLC to improve customer services. Leong believed under the leadership of the Committee President, Vice Presidents and Consultant, all committee members will continue to assist CEM to provide better power supply services to the citizens of Macau.

In his address at the ceremony, Vong Kok Seng said that for 21 years, with the full support of CEM and the concerted efforts of all serving and previous Committee members, the CLC has been widely recognized as an important communication bridge between CEM and electricity users in Macau. CLC helps CEM keep abreast of the times to provide thoughtful services, and make accurate strategic plans and orderly deployment for power supply and distribution for Macau in the future, which has been widely recognized and highly appreciated by the community. Vong believed that in the future development of Macau, the CLC would better perform its roles as a bridge and a platform, advising CEM on how to effectively implement the government’s plans and fulfill its requirements regarding infrastructure construction and the development of supportive power systems, while actively enhancing coordination between CEM and citizens for CEM to pursue excellence and better align with the reasonable expectations of the government and society. Vong expressed his gratitude for the trust and support he received from different associations and CEM, and renewed his position as the President of the 9th Term of CLC. He pledged to be committed to his duty and working together with all CLC members to enhance the quality of power supply and distribution services and create more favorable conditions for the city's further social and economic development.

To improve the company’s transparency, CEM presents details of the new services and projects at the regular CLC meetings, and exchange views with all sectors. CLC has grown in size with the number of participating associations and institutions, rising to 25 from 16 at the initial stage and the number of members hiking to 35 from 27, covering a wide range of sectors and industries and becoming more representative.

The 9th Term CLC earlier held its first regular meeting, in which Wong Kin Chong and Cheung Kin Chung were voted as Vice Presidents in an election. Current participating associations include the Macau Chamber of Commerce, Macau Federation of Trade Unions, General Residents Association of Macau, Women’s General Association of Macau, Industrial Association of Macau, Macau Association of Building Contractors and Developers, Macau Construction Association, Macau Goldsmith’s Guild, United Association of Food and Beverage Merchants of Macau, Macau General Association of Real Estate, Association of Property Agents and Realty Developers of Macau, Consumer Council, Macau Association of Consumers of Public Utility Companies, Macau Hoteliers & Innkeepers Association, Property Management Business Association of Macau, Macau Entertainment & Service Association, Macau Electromechanics Professionals Association, Macau Association of Retailers and Tourism Services, Macau Trade and Land Development Association , Industry and Commerce Association of Macau Northern District, Industry and Commerce Federation of Islands of Macau, Macau Chinese Enterprises Association, Macau Institution of People's Alliance, Association of Macau Small and Medium Enterprises of Catering and Macau Convention & Exhibition Association. In addition, there are ten members from different CEM departments in CLC: Transmission and Distribution Department, Customer Services Department, Power and Networks Dispatch Department, Generation Department and Regulatory Affairs and Corporate Communications Office.

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