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CEM hosts the 24th “Guangdong, Hong Kong, Macau Power Industry Services Seminar” to jointly launch a new smart era in Greater Bay Area

Macau, 27 October 2019

The "Guangdong-Hong Kong-Macau Power Industry Services Seminar" has always been an important communication platform between the power companies of Guangdong, Hong Kong and Macau. Through cooperation and exchanges with nearby regions, the development of power industry within the area can be promoted. The seminar is held annually by Guangdong Power Grid Co., Ltd (GPG), CLP Power Hong Kong Limited (CLP) and Companhia de Electricidade de Macau - CEM, S.A. (CEM) by turns. Since its inception in 1996, the seminar has reached its 24th edition. Hosted by CEM this year, the seminar commenced at 9:00 last Friday at Studio City, under the theme of "Brightening up the Greater Bay Area in a New Smart Era". 80 delegates from the power companies and power industry in Guangdong, Hong Kong and Macau attended the event.

Guests of honor officiating the opening ceremony include Zhang Jianhua, Deputy Director – General of Economic Affairs Department of Liaison Office of the Central People’s Government in Macau SAR; Horry Hui, Director of the Office for the Development of the Energy Sector of Macau SAR Government; Chen Ye, Vice General Manager of GPG; Quince Chong, Chief Corporate Development Officer of CLP; Vong Kok Seng and Lei Chi Fong, President and Vice President of CEM Customer Liaison Committee and Bernie Leong, Chairman of CEM Executive Committee.

In his speech, Bernie Leong said that this year is a very meaningful year. It is not only the 70th anniversary of the founding of the People's Republic of China, but also the 20th anniversary of the establishment of the Macau SAR Government. At the beginning of the year, the “Outline Development Plan for the Guangdong-Hong Kong-Macau Greater Bay Area (GBA)” was officially launched, pointing out the development direction for the three regions. As a nation-building world-class metropolitan cluster and an important spatial carrier for participating in global competition, GBA holds an important strategic position in the overall development of the country. The three power companies located in the core cities of GBA shoulder heavy responsibilities, hence, providing high-quality power supply and customer service to GBA has become an important issue.

The construction of “smart city” is also one of the important objectives in the “Macau SAR Five-Year Development Plan”. To this end, CEM cooperated with the Macau SAR Government last year to launch the “Smart Streetlight” pilot project, of which installation and testing have been carried out at the beginning of this year. In addition, CEM carried out a comprehensive update and upgrade of customer service. Apart from online services and mobile app, official WeChat account and chatbot service, the telephone system at the telephone enquiry centre will also be fully upgraded, integrating with other systems including WeChat customer platform and chatbot to provide an omni-channel communication system that allows instant response to customer enquiries. All previous editions of the " Guangdong, Hong Kong, Macau Power Industry Services Seminar" have achieved fruitful results. In this seminar, CEM also expects to learn about the advanced technologies of each company and jointly grow towards building a new smart era in the GBA.

Topics and the corresponding speakers include:

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Topics

Speakers

1.      

Construct electric energy meterage verification center, and promote the intensive management of metering assets

Mr. Peng Ce, GPG Specialist of Marketing Department

2.      

Deepening application of dual-coverage based on  smart meter & centralized reading system, promoting management level of synchronous line loss

Mr. Li Gu, GPG Specialist of Marketing Department

3.      

Diversified service experience based on energy customer journey

Ms. Yao Wenying, Guangzhou Power Supply Bureau Specialist of Marketing Department

4.      

Smart Energy Gateway for IEC62056 communication protocol

Mr. Zhang Zhihan, Shenzhen Power Supply Bureau Specialist of Marketing and Customer Service Department

5.      

SmartHub@CLP showcases a smart city future for Hong Kong

Mr. Victor Auyang, CLP Corporate Customer Experience Manager - SME Accounts

6.      

CLP new energy saving reward program – Power Connect

Mr. Gary Chiang, CLP Smart Home & E-Commerce Manager

7.      

Comprehensively enhance the electric vehicle charging service

Mr. José Lam, CEM Customer Consultant of Customer Services Department Technical Services Management

8.      

The digital transformation of marketing promotion

Ms. Trista Cheong, CEM Senior Officer of Regulatory Affairs and Corporate Communications Office

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