CEM holds the 16th Guangdong, Hong Kong, and Macau Power Industry Services Seminar

Macau, 10 November 2011

Companhia de Electricidade de Macau - CEM, S.A. (CEM) hosted the “16th Guangdong, Hong Kong, and Macau Power Industry Services Seminar” today at 9am at the Venetian Macau. Around 100 delegates from over 20 areas representing the power companies of Guangdong, Hong Kong, and Macau were invited to discuss and share their experience in regards to the conference theme “Lean Management, Services Excellence”.

Guests of honor officiating the opening ceremony included Representative of the Secretary for Transport and Public Works and Director of the Office for the Development of the Energy Sector of Macau SAR Government Arnaldo Santos, Economic Affairs Department Director-General of Liaison Office of the Central People’s Government in the MSAR Wang Xindong, Guangdong Power Grid Corporation Deputy General Manager Luo Ji, CLP Power Hong Kong Limited Chief Operating Officer Paul Poon, CEM Chief Executive Officer Franklin Willemyns, and CEM Customer Liaison Committee Vice President Lei Chi Fong. Franklin Willemyns said in his opening speech that with the implementation of the “12th Five-Year Plan” and the signing of Guangdong-Macau Cooperation Framework Agreement, the development and integration of Guangdong, Hong Kong and Macau have been sped up. The “Guangdong, Hong Kong, and Macau Power Industry Services Seminar” has become increasingly important as a platform for the three areas to strengthen the friendship, exchange valuable experience, and enhance the cooperation. This year’s theme “Lean Management, Service Excellence” covers two hot topics of “Smart Grid” and “Automated Management”. Building intelligence into the power grid provides the information backbone to better understand energy use and empowers utilities and customers to better manage the energy environment and practices. Thus, CEM has defined a Smart Grid development roadmap. CEM has also extended the value of the networks by using Automated Metering Infrastructure for the large commercial customers. For the customers, this would mean higher empowerment with extra information and better communications. For the company, it would also be reductions of staff in the field, which would lower costs and improve operational efficiency.

The Guangdong, Hong Kong, and Macau Power Industry Services Seminar had its start in 1996 hosted by Guangdong Power Grid Corporation and CLP Power. Further to the success of this initiative, it was suggested holding an annual information exchange program, each company taking turn to host the event in the respective region. The event aims at strengthening the communication and friendship of the power services industry employees of the three regions by sharing and discussing about predetermined topics that all parties are concerned about. CEM took part of this seminar for the first time in 1999 and hosted the event in Macau in that same year. This year the event was once again hosted by CEM, and around 100 power industry representatives of the three regions attended the seminar.

Through this seminar, the power industry professionals from Guangdong, Hong Kong and Macau had in-depth discussions on the topic “Lean Management, Service Excellence”. They shared their experience and exchanged views on Customer Services Best Practices, aiming at encouraging improvement in the quality of the service provided, as well as creating a more ideal harmonious environment between the power suppliers and customers. Speakers and topics of the seminar included:

Guangdong Power Grid Corporation Promote energy data management, enhance level of marketing services - Shantou Power Supply Bureau Sales and Marketing Assistant Officer Zhu Yankun Deepen customer segment evaluation of power supply to achieve personalized service - Huizhou Power Supply Bureau, Head of Marketing Yu Juntao

Research and thinking of establishment of "internal customers" service system - Foshan Power Supply Bureau Marketing Officer Xiong Linchai

CLP Power

CLP smart grid – Senior Smart Grid Development Manager C. M. Kuan Value added customer services eco optimizer & CLP HK App – Senior Marketing & Sales Manager Peter Lau

CEM CEM smart grid development roadmap – Power and Networks Dispatch Department Energy Business Management Manager Evan Liu Implementation of smart meters to enhance the effectiveness of customer energy management – Customer Services Department Metering Engineering Services Engineer Dave Leong

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