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CEM makes service adjustments in response to the epidemic’s escalation

In response to the escalation of the novel coronavirus situation, CEM responds to the appeal from the Macau SAR Government to ensure the safety of citizens and employees. Starting tomorrow until 14 February, some of CEM’s services will be suspended, including the Customer Service Centres in Macau and Taipa, as well as meter reading, while Emergency Service and Call Centre will remain in operation. During the suspension of meter reading, bills will be calculated by estimation. We appreciate the understanding and support of all citizens.

In addition, due to the suspension of postal services, if Tariff Group A customers did not receive the January electricity bill, they can go to the homepage of CEM website (www.cem-macau.com) and enter their contract number under “Quick Access” to check the bill, and pay the bill through MPay and online banking (https://bit.ly/2U5C95x). Customers can also apply for e-bills through “CEM eService” (https://bit.ly/36Sf35j). If customers fail to make the payment due to undelivered electricity bill in January, power will not be disconnected during the period and the relevant electricity cost will be included in February’s bill calculation.

Citizens are also advised to follow the government’s call to stay at home, and use “CEM eService” to manage their electricity accounts, including applying for power supply, changing contract name, checking application status, submitting documents, providing self-reported meter-reading and applying for power increase evaluation etc.

CEM will continue to closely monitor the progress of the epidemic and adjust its measures in due course. For any enquiries, call CEM’s Info Line 2833 9911.

 

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