CEM has always actively fulfilled its corporate social responsibility. Every year, it holds various activities to enhance the energy saving awareness among the general public and different industries. CEM has been joining hands with the Office for the Development of the Energy Sector (GDSE) to hold the “Macau Energy Saving Activity” every year since 2009, with the General Residents Association of Macau, Property Management Business Association of Macau and Macau Hoteliers and Innkeepers Association as co-organizers. During the past nine years, a total of 175 million kWh of electricity was saved, which is a notable achievement.

In order to further enhance the public’s awareness of energy conservation and carbon reduction as well as their applications in life, representatives from CEM earlier visited various local associations and held Seminars to promote the importance of electricity saving and safety. The Seminars attracted a total of 520 participants. Co-organizers of the Seminars included: General Residents Association of Macau (UGAMM); Macau Federation of Trade Unions (FAOM); the Women’s General Association of Macau (AGMM); Macau Institution of People's Alliance (API).

The attending guests included: Echo Lio, Senior Technical Consultant of GDSE; Lei Leong Wong, API Director; Wong Man I, AGMM Supervisory Board Deputy Chairman; Wong Sio San, Toi San Community Centre Director of FAOM; Chan Wai Leong, Youth Integrated Services Centre Director of UGAMM. Jane Leong, Luella Wong and Uman Cheang, Senior Manager, Technical Services Management Manager and Customer Contact Management Manager of CEM Customer Services Department; Cecilia Nip and Jaclyn Iun, Senior Manager and Manager of CEM Regulatory Affairs and Corporate Communications Office attended the Seminars.

The Seminars were delivered by Joyce Lao, Cilia Cheng and Ryan Chan, Customer Contact Management Officers of CEM Customer Services Department, as well as Alex Chiu, Sin Ka Man, Roy Sou and Heiko Lei, Technical Services Management Engineers of CEM Customer Services Department. Topics include CEM customer services, responsibilities and importance of regular inspection and maintenance of building communal electrical installations and household energy safety and saving tips.

CEM continues introducing innovative and optimizing services to provide citizens with easier, more convenient and comfortable service experience. Last year, CEM launched a newly-designed corporate website by incorporating e-Service portal and “e-Service App” to bring citizens with one-stop online service for electricity account management. In June this year, CEM launched an official WeChat account to facilitate citizens to manage electricity accounts and receive the latest information. Furthermore, customers can now settle their bills 24-hour on a real-time basis through ICBC Macau’s online banking service or mobile banking App or MPay App. CEM representatives introduced CEM’s current services and the latest services at the Seminars.

During the Seminars, CEM representatives educated participants how to save energy while safely using electrical appliances, encouraging them to save energy at home and choose suitable and safe electrical appliances. They also reminded customers to pay attention to the maintenance and management of building communal electrical installations to avoid fires and other accident, which will cause economic losses and affect their daily life. During the Q&A interactive session at the end of the Seminars, attendees enthusiastically answered questions and made enquiries about CEM’s customer services, energy saving and safety, which received immediate responses from CEM representatives.

At the end of the Seminars, CEM representatives helped attendees to register in the “5% Energy Saving Action” Lucky Draw, which aims to encourage the public to develop good energy consumption habits and reduce energy waste. From July until October 2018, residential customers who save 5% or more electricity consumption compared with the same period last year will be eligible for Lucky Draw once registered. Prizes include more than 150 electrical appliances gift coupons and rebate on electricity bill. Three Grand Prize winners will receive MOP10,000 electrical appliances gift coupons respectively. The Lucky Draw is open for enrollment from now till 30 September. Detailed information can be browsed on GDSE Website www.gdse.gov.mo or CEM Website www.cem-macau.com. For enquiries, please call 8393 1205.