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Inauguration of the 8th Term CEM Customer Liaison Committee

Companhia de Electricidade de Macau - CEM, S.A. (CEM) held its Inauguration Ceremony for the 8th Term of CEM Customer Liaison Committee (CLC) at the JW Marriott Hotel Macau in the evening on 26 June 2018. Guests attending the Inauguration Ceremony included Samio Lou, Deputy Director of Office for the Development of the Energy Sector, Iu Iu Cheong, Former CLC President, Vong Kok Seng, CLC President, Lei Chi Fong and Iun Iok Meng, CLC Vice Presidents, presidents and representatives of the local associations participating in the CLC, CLC members, as well as Bernie Leong, CEM Executive Committee Chairman, Shi Yulin, CEM Executive Director and Benjamin Yue, Principal Advisor to CEM Executive Committee. Witnessed by the guests, Committee members of the new term were awarded certificates of nomination by Samio Lou and Bernie Leong.

Mr. Bernie Leong said in his speech that CEM formed CLC as early as in 2000 with the objective to heed the opinions of the public and business sector about power supply and related services. CEM is also one of the first public utility companies that established such a task force. Under the leadership of the Committee President and Vice Presidents, all committee members gave their valuable advices and proposals to CEM, and helped CEM improve its services and formulate future development directions and strategies. Mr. Bernie Leong said Macau will become a more international city and citizens’ demands on the quality of life increase constantly, so the Committee will shoulder even greater responsibilities. The Macau SAR Government has launched the public consultation on strategies to develop Macau into a smart city as well as the key areas for development. The power industry is closely associated with the smart city planning. The Committee can bring new thinking to the initiative. Leong expected the Committee to continue to serve as a platform for communication between CEM and the public, in order to ensure the quantity and quality of power services to cater to the latest development needs of the city. CEM and CLC can work together to align with the Government’s efforts in pushing forward a diversified development and the smart city blueprint, in a bid to generate greater economic impetus and achieve sustainable development. Finally, Bernie Leong also expressed his appreciation to the 27 representatives from different social groups and the 10 representatives from CEM for their support and participation in the new term of CLC.

The 8th Term CLC earlier held its first regular meeting. During the meeting, Vong Kok Seng, Vice President of Board of Directors of Macau Chamber of Commerce, was re-elected as the President of the Committee. In his speech, Vong Kok Seng said that the Committee has been an effective bridge between CEM and its customers on the supply and demands of electricity services, playing a role to improve the transparency and enhance the public understanding of electricity usage and energy conservation. He expressed his gratitude for the trust and support he received from delegates of different associations and CEM. As the President of the 8th Term CLC, Vong Kok Seng said he will fulfil his duties, pool the wisdom and efforts of everyone and work hand in hand with Vice Presidents Lei Chi Fong and Iun Iok Meng, as well as all members of the Committee, with the guidance of Macau SAR Government and the support of CEM, to enable the communication platform to play its due role more effectively and create a more favorable environment, to achieve the goal of constantly improving the service quality of power supply and contributing to Macau’s society and economy.

CLC is devoted to strengthen communication and connection between CEM and its customers and further improve the company’s transparency. Through regular meetings, the Committee has helped CEM strengthen its communication with different sectors in Macau. CEM also organizes Committee members to visit institutions related to power supply in neighboring cities every year, providing them with the opportunities to learn more about power supply and services in different regions. All Committee members have contributed their efforts, fulfilled their duties and provided CEM with valuable and professional advices, which are most treasured by the management of the company.

The number of committee members has increased from 27 in the first term to 37 in the eighth term, with the number of participating social groups increasing from 16 in the initial stage to 25 today. The committee has now become more representative and extensive in the composition of its members. Current Committee members are representatives of the following associations: Macau Chamber of Commerce, Macau Federation of Trade Unions, General Residents Association of Macau, Women’s General Association of Macau, Macau Association of Building Contractors and Developers, Industrial Association of Macau, Macau Construction Association, Macau Goldsmith’s Guild, United Association of Food and Beverage Merchants of Macau, Macau General Association of Real Estate, Association of Property Agents and Realty Developers of Macau, Consumer Council, Macau Association of Consumers of Public Utility Companies, Macau Hoteliers & Innkeepers Association, Property Management Business Association of Macau, Macau Entertainment & Service Association, Macau Electromechanics Professionals Association, Macau Association of Retailers and Tourism Services, Trade and Land Development Association of Macau, Industry and Commerce Association of Macau Northern District, Industry and Commerce Federation of Islands of Macau, Macau Chinese Enterprises Association, Macau Institution of People's Alliance, Association of Macau Small and Medium Enterprises of Catering and Macau Convention & Exhibition Association. Members are representatives from different industries and associations with a wide range of representation. In addition, there are 10 members from CEM different departments including: Executive Committee, Customer Services Department, Power and Networks Dispatch Department, Transmission and Distribution Department, Generation Department, Safety, Health, Environment and Quality Office and Regulatory Affairs and Corporate Communications Office.

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