2025.09.25   10:30

Power supply fully restored

CEM has restored power at 2:35 AM this morning for all customers affected by the power suspension due to flooding caused by Super Typhoon Ragasa.

If your unit or building still does not have power supply, please report it to us via the CEM website https://cem.mo/0/8549bFoYWD or call the Info Line at 2833 9911.

2025.09.24   15:00

Power Restoration Arrangements

As the water level has started to recede, CEM will use remote equipment control to restore power to some customers within the next half hour. This quick restoration is made possible not only by the early preparation of resources and personnel, but also ongoing enhancements and optimizations of power facilities in low-lying areas. These improvements include optimizing the medium-voltage power grid structure, elevating power equipment, installing flood barriers in customer substations, reinforcing cable entry seals, installing flood alarm systems, water-immersion sensors, and pumps to continuously improve the disaster prevention and resilience of power facilities.

Additionally, residents are reminded to unplug sensitive appliances (such as computers, TVs, and air conditioners) to protect them and prevent a sudden power surge when electricity is restored. It is recommended to leave one light on to indicate when power has been restored.

After power restoration, please first check if your electrical installations are functioning properly and ensure it is safe before resuming use.

For customers who have not yet had their power restored, do not touch any electrical equipment to avoid danger. If you have any inquiries regarding electrical safety, please call 2833 9922.

2025.09.24   12:30

Power Suspension Update

As the water level has not continued to rise, CEM will not implement the next round of power suspension.

We thank all residents for their understanding, patience, and cooperation. CEM will arrange for power restoration as soon as possible after the Typhoon Signal No. 8 is lowered and the water recedes. Residents can check the power supply status by entering the building name on the CEM website: https://e-service.cem-macau.com/en/poweroutage.

Please stay tuned to the latest updates on CEM's website, Facebook page, and WeChat.

2025.09.24   11:00

“Red Storm Surge Warning” is now effective: power suspension may be implemented

Current power status: power supply has been suspended in some areas

According to the “Red Storm Surge Warning” issued by SMG, severe flooding may occur in low-lying areas. To ensure public safety and avoid dangerous situations such as electrical leakage of power facilities due to flooding, CEM may implement power suspension in the following areas based on actual flooding conditions: Ilha Verde, Border Gate, Tói Sán, Iao Hon, Areia Preta, Fai Chi Kei, Red Market, Lam Mau Tong, Patane, San Kio, Rotunda de Carlos da Maia, Inner Harbour, Praça de Ponte e Horta, Praia do Manduco, Barra, Avenida do Infante D. Henrique, Praça de Ferreira do Amaral, Avenida da Amizade and nearshore regions. Citizens please stay alert.

Citizens can check the affected areas and streets for each storm surge warning level on the CEM website: https://cem.mo/0/ec55bdn6E6.

CEM will continue to monitor the situation closely. If the power suspension measures are deemed necessary, another notification will be issued. Please stay tuned to the announcement on CEM’s website, Facebook page and WeChat.

2025.09.24   10:00

Important Notification: Water level reached the range of 1-1.5m, power has been suspended in the affected low-lying areas

To ensure public safety and protect power facilities, CEM has suspended the power supply in the affected areas. CEM will arrange for power restoration as soon as the flood recedes. Thank you for your understanding. Citizens can check the power supply status on the CEM website https://e-service.cem-macau.com/en/poweroutage by inputting the building name.

Please stay tuned to the latest updates on CEM’s website, Facebook page and WeChat.

2025.09.23   18:00

“Red Storm Surge Warning” effective at 6:00 PM: power suspension may be implemented

Current power status: power supply across Macau remains normal

According to the “Red Storm Surge Warning” issued by SMG, severe flooding may occur in low-lying areas. To prevent damage to power facilities and avoid dangerous situations such as electric leakage caused by flooding, as well as to ensure public safety and expedite power restoration after the storm, CEM has an emergency mechanism in place. Depending on the actual flooding situation caused by the storm surge, power supply may be temporarily suspended in the following areas: Ilha Verde, Border Gate, Tói Sán, Iao Hon, Areia Preta, Fai Chi Kei, Red Market, Lam Mau Tong, Patane, San Kio, Rotunda de Carlos da Maia, Inner Harbour, Praça de Ponte e Horta, Praia do Manduco, Barra, Avenida do Infante D. Henrique, Praça de Ferreira do Amaral, Avenida da Amizade and nearshore regions. Citizens please stay alert.

Citizens can check the affected areas and streets for each storm surge warning level on the CEM website: https://cem.mo/0/ec55bdn6E6.

CEM will continue to monitor the situation closely. If the power suspension measures are deemed necessary, another notification will be issued. Please stay tuned to the announcement on CEM’s website, Facebook page and WeChat.