23 June 2015, Macau
Companhia de Electricidade de Macau - CEM, S.A. (CEM) held its Inauguration Ceremony for the 7th Term of CEM Customer Liaison Committee (CLC) at the Sheraton Macau Hotel in the evening on 23 June 2015. Guests attending the Inauguration Ceremony included Kou Ming, Economic Affairs Department Deputy Director of China Liaison Office, Arnaldo Santos, Director of Office for the Development of the Energy Sector, Iu Iu Cheong and José Chui, Former CLC Presidents, Vong Kok Seng, CLC President, Lei Chi Fong and Iun Iok Meng, CLC Vice Presidents, presidents and representatives of the local associations participating in the CLC, CLC members, as well as senior management of CEM. Witnessed by the guests, Committee members of the new term were awarded certificates of nomination by Arnaldo Santos and Bernie Leong, Chairman of CEM Executive Committee.
Bernie Leong said in his speech at the ceremony that the members of the Committee, under the leadership of its President and Vice Presidents, have been committed to their duties supervising and promoting the work of CEM over the past 15 years. They reflected the opinions and suggestions collected from customers, and conveyed the messages from CEM to associations and customers, acting as the bridge between CEM and its customers to effectively strengthen communication between the two parties. Leong expressed his gratitude towards every committee member for their dedication and contribution in improving Macau’s power service. He also expressed his hope for garnering continuous support from all sectors of the society, and pledged that CEM will continue to pay close attention to all sorts of opinions and suggestions raised by the Committee and to tighten its cooperation with the committee to improve the service quality of CEM and create better conditions for the steady development of Macau’s economy.
Vong Kok Seng, Vice President of Board of Directors of Macau Chamber of Commerce was elected again to chair the 7th Term of the Committee. In his speech, Vong stated that CLC and CEM have been working together and conducting in-depth discussion about the reliability of power generation and distribution, power supply in old district as well as other power supply issues. CEM highly values the opinions and suggestions put forth by the Committee and always handles them seriously. As power supply is closely linked with the economic development in Macau, with the numbers of associations in CLC has increased from 21 to 25 in this term, the representative level is expanded and CEM and the Committee will work closely to make more contributions to the development of Macau. With the cordial cooperation from all Committee members, he will be devoted to the duty and give a better play to this communication platform bridging CEM and customers and continue to improve the power supply quality in Macau so as to create a more favorable environment for the further development of Macau economy. Since its establishment, CLC members have actively put forth valuable opinions to benefit local citizens and the society. CEM has actively responded to members’ suggestions and implemented a lot of measures, including lifting the ceiling of A2 Low Consumption Tariff from 80kWh to 120kWh, launching Storefront Advertisement Support Program, exempting or reducing the cable connection charges, installing environmental protection system at Coloane Power Station, setting up Customer Service Centre in Taipa and simplifying the procedures of the 7th Category License, indicating that CLC’s opinions have been highly valued by CEM and the society.
To expand the communication channels with its customers, CEM established CLC in 2000, and it is the first consultative organization set up by a public utility in Macau for such purpose. CLC is expanding with the number of members rising from 21 in the first term to 37 for the time being. Through the periodic meetings of CLC, CEM can obtain feedbacks from different industries and associations to improve customer service quality. Four associations are invited to join the new term of the Committee including Macau Convention & Exhibition Association, Macau Chinese Enterprises Association, Association of Macau Small and Medium Enterprises of Catering and Aliança de Povo de Instituição de Macau. Other current Committee members are representatives of the following associations: Macau Chamber of Commerce, Macau Federation of Trade Unions, General Residents Association of Macau, Women’s General Association of Macau, Macau Association of Building Contractors and Developers, Industrial Association of Macau, Macau Construction Association, Macau Goldsmith’s Guild, United Association of Food and Beverage Merchants of Macau, Macau General Association of Real Estate, Association of Property Agents and Realty Developers of Macau, Consumer Council, Macau Association of Consumers of Public Utility Companies, Macau Hoteliers & Innkeepers Association, Property Management Business Association of Macau, Macau Entertainment & Service Association, Macau Electromechanics Professionals Association, Macau Association of Retailers and Tourism Services, Trade and Land Development Association of Macau, Industry and Commerce Association of Macau Northern District and Industry and Commerce Federation of Islands of Macau. Members are representatives from different industries and associations with a wide range of representation. In addition, there are 10 members from CEM different departments including: Executive Committee, Customer Services Department, Power and Networks Dispatch Department, Network Operations & Maintenance Department, Network Planning, Design and Construction Department, Generation Department, CEM Safety, Health, Environment and Quality Office, and Communications and Public Affairs Office.