Macau, 29 June 2016
In order to improve the public’s awareness of energy safety and saving as well as to promote the maintenance of public electricity installations at buildings and CEM’s customer services, CEM regularly holds seminars in collaboration with different local associations. This year, CEM partnered once again with the General Residents Association of Macau, the Macau Federation of Trade Unions (FAOM) and the Women’s General Association of Macau respectively to hold seminars. The Seminar on energy saving and safety was jointly organized by CEM and FAOM few days ago at FAOM Taipa Office.
Attendees included Leong Meng Ian, Director of Taipa Office and Taipa Integrated Services Centre of FAOM, Iun Iok Meng, Advisor to CEM Executive Committee, Cecilia Nip, Communications and Public Affairs Office Senior Manager and Jane Leong, Customer Contact Management Manager of Customer Services Department, etc. a.
Leong Meng Ian expressed her gratitude to CEM for offering such a great opportunity to let citizens deepen their understanding of CEM services, and acknowledged CEM for being dedicated to providing residents with high-quality customer services. She hoped that such activities could be held periodically in the future to promote energy safety and saving.
Iun Iok Meng said that summer is the peak season for power consumption in Macau every year. CEM has always been committed to promoting energy safety and saving through a wide range of means. Therefore, CEM regularly holds seminars in communities to strengthen mutual communication with the public. In addition to FAOM, CEM will also hold “Energy Saving and Safety” Seminar with General Residents Association of Macau and the Women’s General Association of Macau in hopes that more residents will participate in energy conservation and emissions reduction, cherish resources and make contribution to green living.
Jane Leong said CEM has long been dedicated to improving its service quality with an aim to meet customer needs and expectations. CEM Taipa Customer Service Centre at G/F, Lai Chun Kok, Supreme Flower City, has adopted service hours from 10am to 7pm from Monday to Friday since its inauguration in 2009, to suit the routines of Taipa residents. She added that there are relatively more new built buildings at the Islands district. Even though they are relatively newer than the ones in the Macau district, their public power installation facilities must be examined and maintained regularly to ensure safe operation and to avoid affecting the daily life due to disrepair.
At the Seminar, CEM Customer Services Department Customer Contact Management Officer Ryan Chan introduced CEM’s various services, including “e-Service” and “Mobile App”, and explained the power supply application procedures and payment methods, as well as some common questions on government’s electricity subsidy. Customer Services Department Metering Services Management Engineer Alex Chiu shared with the attendees the “responsibilities and periodic maintenance of public electrical installations”, “energy safety at home” and “energy saving tips at home”, teaching residents how to save energy while using appliances safely.
The interactive Q&A session at the end of the Seminar received enthusiastic responses from the participants. Souvenirs were presented to participants who correctly answered the questions. CEM has always placed importance on community care as well as energy safety and environmental protection. CEM will endeavor to maintain close communication with the customers and be attentive to their needs. CEM is fully committed to continuously uplifting the operational efficiency and improving the customer service quality, in a bid to support the economic development of Macau.