Metering and Electrical Installation
Is it comparatively “better” if the subscribed demand is higher?

Subscribed demand refers to the maximum electric load (kVA or kW), in which, refers to the total power of electrical appliances you can use simultaneously. Different subscribed demand will only affect charges like demand charge, guarantee deposit, etc. You may consult your electrical technician to determine the demand according to your actual needs to eliminate unnecessary charges.

Why my meter is different from my neighbor’s?

Since meters are from different manufacturers and sources, their outlook and structure may be different. However, each meter has stamped with CEM logo and CEM property No. , as well, with being undergone in-depth examination and verification by our technicians before installation to ensure that it conforms to international standards.

Why CEM doesn’t repair the electrical installation for me?

There are different types of electrical installation that have been categorized as CEM and customers’ responsibility to repair and maintain:

  • CEM is responsible for and shall bear the cost of all maintenance and repair of electricity supply system, from the substations, along medium- and low-voltage networks, to the point at which the electricity is connected to the apartment or office/factory building.
  • Customers are responsible for the maintenance and repair work at interior electrical installations that he/she owns and below building communal electrical installations.
What do I need to do if I want to relocate the meter?

If you are planning to move the location of your meter board due to renovations or for other reasons, you will need to contact us through our Info Line 2833 9911 with your relocation plan(s) for feasibility verification.

While you are suggested to find an experienced electrical contractor after confirming the plan for performing the physical move of the meter, the relocation can only be completed upon our surveyors' verification that it conforms to our standard.

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