All customers classified as “non-residential” (except for casinos, three-star or above rating hotels and government departments), and their contracts must remain active from 23 June to 19 December 2022.

Business customers will receive maximum monthly electricity tariff subsidy of MOP3,000 from the billing months of June to November this year. When the subsidy period ends, the remaining subsidy amount can be used with the same monthly capped amount in the next 6 months until the subsidy usage period is over. Any unused balance of the subsidy will be cleared when the subsidy usage period is over. 

No. The subsidy can only be used to pay the fees that account for “Current Month”.

Tariff Group A: It covers the four items under “Current Month” which are “Demand”, “Consumption”, “Tariff Clause Adjustment” and “Government Tax”. They are listed on the back side of the bill as shown below.

Tariff Group B and C: It covers all items under "Current Month" (including “Demand”, “Active Energy”, “Reactive Energy”, “Tariff Clause Adjustment” and “Government Tax”), which are listed on the front side of the bill.

No. The subsidy can only be used to pay the electricity costs. The remaining balance of the subsidy cannot be converted to cash, refunded or transferred.

No application is required. The monthly electricity subsidy will be automatically credited during the period.

No. The subsidy starting date does not consistently commence on the first day of each month. Each customer has a different consumption period for calculation and bill issue date each month. The earliest possible consumption period begins on 26 May. Customers can  input the contract number on CEM WeChat or Website to ask "Chatbot" about their subsidized consumption period.

The accumulated unused subsidy amount is stated under the "Message" section on the monthly bill (as follows).

Tariff Group A

Tariff Group B and C

They will be transferred in the following order: 1) Exempted amount (such as “Exemption of Reactive Energy”; 2) Existing subsidy scheme (such as “Storefront Advertising Support Program”; 3) “2022 Electricity Subsidy for Business”.

The bill of next month will be issued on the day following the “Next Reading Date”.

It depends on the period with the actual reading taken successfully, there will be two ways of handling:

• If the actual meter reading is taken during the subsidy period (June 2022 to May 2023 billing months), the amount of “2022 Electricity Subsidy for Business” will be adjusted according to the actual consumption with the following message shown on the back side of the bill.

• If the actual meter reading is taken after the subsidy period (June 2022 to May 2023) and the involved estimated bill is from the subsidized months, it will be adjusted in June to July 2023 bills, the relevant subsidized amounts will not be adjusted afterwards. Customer is suggested to report self-reading or make meter reading appointment during this period to adjust the estimated bills.