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Terms and Conditions of E-bill Service
  1. Companhia de Electricidade de Macau - CEM, S.A., hereinafter referred to as "CEM", shall undertake to provide the "E-bill Service", which will deliver to the User the electricity bill in electronic format through the e-mail address designated by the User, on the "Bill Issue Date" instead of the delivering the paper electricity bill to the billing address of the User.
  2. Subject to these terms and conditions, "User" means every individual or corporate body who has applied the "E-bill Service" from CEM and registered with CEM.
  3. User is liable to provide CEM with accurate, complete and updated registration information.
  4. The User's right to use the "E-bill Service" is personal and non-transferable. User shall be fully responsible for any unlawful use of "E-bill Service" by means of his email address, user ID and password, including the unlawful use by third parties.
  5. CEM shall undertake to provide a normal and proper operation of "E-bill Service". CEM shall not guarantee that the content will be error free or the server that operates it is free of virus or other harmful components.
  6. With the subscription of "E-bill Service", User agrees that the detailed monthly electricity bill previously sent to his mailing address shall be replaced by an electronic bill sent to his designated e-mail address.
  7. If you do not receive your "E-bill" for any reason not imputable to CEM, you are liable to settle the bills on or before the assigned "Bill Due date". All consequences of overdue payment of the User shall be subject to the terms of "Standard Conditions of Supply of Electricity" as referred at the supply contract of CEM and the User.
  8. CEM shall undertake to minimize possible losses or damages arising from transportation errors. CEM shall not bear any responsibility for losses or damages arising from such events.
  9. CEM reserves the right to change and amend any of these terms and conditions at any time without prior notice. User shall be bound by those new and amended terms and conditions accordingly, once such new and amended terms and conditions are posted on the Site. Customer is responsible for regularly reviewing the updated terms and conditions.
  10. CEM reserves the right to deactivate or terminate the "E-bill Service" without prior notice if CEM reasonably believes that the User is not registered with CEM as a contract holder, the User has violated any applicable laws or regulations, committed a breach of these terms and conditions, or infringed any of CEM's rights or those of a third party.
  11. The personal data collected by means of this "E-bill Service" will be used by CEM to proceed the User application and to facilitate future communication. Update of the personal data collected by means of this "E-bill Service" should be addressed to CEM, Customer Contact Centre, Customer Service Officer at 2833 9911.