Technological Development

Since 1972 CEM holds the exclusive concession to generate, transmit, distribute, sell, import and export electricity in Macau. Throughout this time we have embraced the highest ideals of customer service and shareholder value, providing our customers with both professional and convenient customer services.

In fact CEM aims to be a model company amongst other energy suppliers in Asia and as such we have established a five brand promises: to customers, to shareholders, to the environment, to the community and to employees.

We have put in place a stronger commitment on providing upcoming quality services to our customers, as well as realizing our shareholders trust on investments.

Environmental consciousness also turned into a top priority issue at CEM. Our goal is to become one of the most environmentally friendly power producers in the region. We are committed to preventing pollution by minimizing the environmental impact of our operations, to applying the best available sustainable technologies and also to achieving the highest environmental performance standards.

As we understand we play an essential role in our community’s well being we are a lot concerned about the development of the local community, and such we continuously commit ourselves to deliver actions which will contribute to help those in major needs in the society. Besides, high employee morale is our drive, and so we have implemented Occupational Safety and Health international standards we believe will contribute to a better working environment, as well as improve our operations’ efficiency.

In the past years Macau has been facing tremendous changes. The economy has been growing rapidly, attracting more people and new investments. All these new changes correlated with customers’ increasing demand, environmental consciousness, CEM Concession Contract revision, and the need to improve the efficiency of our operations will let us face more challenges in the future.

Despite being confident on our experience and know-how, and the great partnership we have developed with the community, we understand that more has to be done, and such we have been preparing ourselves, in order to comply with our ambitious objectives.

Environment

The Coloane B Power Station (CCB) is the first in Macau to use a selection of the Best Available Sustainable Technology (BAST). The combined cycle gas turbine technology used in CCB is one of the most environmental friendly technologies currently available in the world, representing a very important advance in the field of environmental protection, also enabling the use of natural gas when it becomes available with further benefits to the environment. The installation of the systems, together with some complementary equipment, allows for a significant reduction of atmospheric emissions of nitrogen oxides, particulates and hydrocarbons, three of the most relevant pollutants resulting from fossil fuel combustion.

Another major step towards pollution prevention is the newly implemented on-line monitoring system in all stacks of the Coloane Power Station Diesel engines units, which provides continuous information on the most relevant pollutants. This information ensures that air emissions are controlled and maintained within established limits.

Customer Service

With the increasing importance of the Internet in our daily lives, we have created our corporate website www.cem-macau.com since 2001, where our customers can access useful information and request the most relevant services from our Company. Besides, CEM and Macao Water jointly present a brand new website www.macauservices.com, as a convenient one-stop services for public utilities services, featuring a variety of online services and information.

CEM has also been running since July 2001 an Automatic Meter Reading (AMR) System for Commercial and Industrial Large Customers. This system enables CEM to more efficiently retrieve customers’ energy consumption at any time and perform in a reliable and flexible way an optimized metering system management.

Another innovative and convenient service we have implemented is the Payment Reminder Service, through which we remind our customers of bill settlement by mobile phone SMS two working days before the Payment Due Date or the Latest Date to Avoid Disconnection. And this is a free service. Customers have to apply for this service by simply contacting us at our Service Centre or at our Info Line 28339911. Customers can also download the application form at our websites www.cem-macau.com or www.macauservices.com. Autopay customers only receive the SMS reminder two working days before the Latest Date to Avoid Disconnection.

CEM and Macao Water established another joint service in 2005, which permits our customers, in an extremely simple way, to have their bills reprinted automatically in a very short duration of time. Customers have just to input their contract number on a self-service kiosk located at both CEM and Macao Water Customer Service Centres in order to get their bills immediately.