The objective aims to establish and maintain a framework to achieve the objectives and targets. The system will cover all the areas of activity in the company and will be developed in full respect for the requirements of the international standards ISO 14001, ISO 9001:2000 and OSHAS 18001. The whole implementation and certification of each system will be phased so that the Environment Management System, the Quality Management System and the Health and Safety Management Systems will be successively completed from 2005.

The activity of a company like CEM has inevitable impacts in the environment that can however be reduced. CEM is committed to minimize its impacts, in a sustainable way, taking account of all associated aspects. The strategy adopted considers:

3 main consistent objectives with their own strategy has been developed and approved at the highest level and function of the company.

• Installing monitoring equipment and implementing surveillance systems to measure relevant emissions and impacts and determine gap towards adopted referential
• Carrying out studies to decide and install BAST to reduce gap
• Setting increasingly demanding objectives and targets according to BAST implementation

A company like CEM is looking to Total Satisfaction of all its customers. For this purpose the quality of its relationship, the quality of its service and the quality of its product are seen as major aspects to develop. And to achieve this objective it is necessary to:

• Understanding customers needs and expectations
• Systematically managing customer relationship
• Ensuring a balance approach between satisfying customers and other interested parties

At the same time nothing can be done without a complete understanding and motivation of CEM human resources. In order to improve safety and health to favorably comparable levels and reduce consequences of accidents and professional illness. CEM proposes to:

• Develop occupational health and systematic risk assessment

Credibility and Proactivity, require commitment, guidelines from management (objectives and targets) and confidence from Macau authorities and sociaty which, in turn, can only be achieved through open communication and transparency. CEM is committed to improve external communication with all stakeholders. An environmental report will be published annually. Policy, will all be publicly disclosed. Interested parties’ complaints will be addressed. CEM will develop an internal culture by educating awareness and training on SHEQ matters.

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