Q10. Why do I receive a "red" bill (final
notice)?
Whenever a bill is not settled before/on the stated Payment Due
Date, you will receive a "red" bill within four working days,
with the purpose to advise you to settle the bill by Latest Date
to Avoid Disconnection. But there are also cases you receive the
"red" bill even if you have settled the bill before/on the Payment
Due Date. This normally occurs when a bill is settled at external
agents (banks, post office or Macao Water), and these agents inform
us the payment after we deliver the "red" bill.
For more information, please contact our Info Line at 2833 9911.
Back to top
Q11. I have paid for the previous bill. Why
does the latest bill include the due amount of the previous bill
as well?
In such case, you have settled your previous bill between the
delivery and arrival of the current bill. If you choose to pay
the due amount of the current bill (due amount of the previous
and the current month), the surplus will be carried forward as
a credit balance to your next bill.
But if you would like to pay the exact due amount of the current
month, you have to approach our Customer Services Centre for an
updated bill and settle it; or you can contact our Info Line at
2833 9911.
Back to top
Q12. I will not be available to settle my
bill on time (Payment Due Date and/or Latest Date to Avoid Disconnection").
Can I extend the payment period?
Yes, on condition that ID no. of contract holder can be provided
for vertification. An extension request is available but it is
subject to approval. Please note that a late payment charge will
still be applied even if the request is approved, but you can
avoid disconnection.
For timely payment and convenience sake, we suggest applying
for Autopay.
Back to top
Q13. What is Fuel Clause Adjustment?
Electricity is produced from fuel and hence fuel cost directly
affects the production cost of electricity. Any fluctuation in
actual fuel cost is rebated or charged through the fuel clause
adjustment that is fixed quarterly.
The fuel clause adjustment referred to the Decree-Law no. 53/88/M
of June 21, will be applied to the energy units (kWh) used.
Fuel Clause Adjustment (rebate / charge) = Consumption units
(kWh) x Unit Price
Back to top
Q14. If my tenant has not settled his/her
bill(s) but the contract is registered under my name, am I responsible
for the bill?
Yes, you are responsible for the unsettled bills because the
legal person of the contract is the contract holder. Therefore,
you should always apply for a transfer of contract (change of
contract name) within 15 days after selling and letting out apartment.
Back to top
Q15. What are the charges for overdue payment?
Any bill unsettled after the Payment Due Date is considered overdue,
but late payment charge is only applied to overdue payment exceeding
MOP50.
For the overdue payment, a late payment charge of 3.5% on the
outstanding amount with a minimum MOP20 is applied. But you are
entitled to have an exemption if it is not exercised in the recent
12 months; on the other hand, you are entitled to have two exemptions
for being an Autopay user. (Penalty waived only if the payment
is made before last payment acceptable.)
If the overdue payment is not settled before/on the Latest Date
to Avoid Disconnection, electricity supply will be suspended and
a MOP100 reconnection fee is applied when electricity supply is
resumed upon your request.
The late payment charge and reconnection fee will only be charged
on the next bill. For your reference, please refer to the following
table for different charges:
| After Payment Due Date |
- 3.5% on outstanding amount with minimum MOP20
|
After Latest
Date to Avoid Disconnection |
- 3.5% on outstanding amount with minimum MOP20,
plus reconnection fee MOP100
|
| Overdue for 2 months |
- 5.0% on outstanding amount with minimum MOP20,
plus reconnection fee MOP100
|
| Overdue for 3 months |
- 6.5% on outstanding amount with minimum MOP20,
plus reconnection fee MOP100
|
|
Back to top
|
