- How to apply for electricity supply?
- When will supply be available?
- How to terminate an electricity contract account?
- How to change the bill language?
- How to change the bill postal address?
- How to apply for “Payment Reminder Service”?
1. How to apply for electricity supply?
If you want to apply for new supply, change of contract name or change the subscribed demand, in most cases you can submit an application form to our Customer Contact Centre by post or simply visit us in person during office hours. You may also reach us online for a new residential supply contract application. Simply contact our Info-line at 2833 9911 and our Customer Service Officers will assist you with the issue or click here for relevant information.
2. When will supply be available?
Your electricity supply will be available on 3 working days for connection to available supply source that does not require installation inspection.
3. How to terminate an electricity contract account?
In most cases, the registered customer may submit a letter, e-mail, by fax at 2833 9912 or reach us in person for the termination of your account. Simply click here for relevant information.
4. How to change the bill language?
For changing bill language, simply call our Info-line at 2833 9911 during office hours, by post, e-mail, www.macauservices.com or by fax at 2833 9912.You may also reach us in person for any change(s) of bill language.
5. How to change the bill postal address?
For changing postal address, the registered customer may submit a letter, e-mail, www.macauservices.com, or to our Customer Contact Centre in person or by fax at 2833 9912.
6. How to apply for “Payment Reminder Service”?
The registered customer can simply fill in an application form and send to us by post with a copy of your identification or visit our Customer Contact Centre in person during office hours. If you are not a registered customer, simply contact our Info-line at 2833 9911 and our Customer Service Officers will assist you with the issue.