| Connection of Supply |
Connect Electricity supply within 3 working days, if no inspection is needed |
99% |
| Supply Reconnection |
Reconnect disconnected electrical energy supply within 2 hours after settlement of outstanding charges. |
100% |
| Accurate Bill |
Resolve bill discrepancy within 2 working days. |
98% |
| Complaint Handling |
Reply commercial complaints within 3 working days |
98% |
| Appointment Time Schedule |
Keep appointments for installation inspection or metering works within a 1-hour time slot |
100% |
| Emergency Service |
Arrive at site for loss of supply inspection within 30 minutes upon notification |
86% |
| Supply Restoration |
Restore electrical energy supply within 4 hours upon outage notification |
99% |
| Public Lighting |
Fix defective public lighting within 2 working days upon customer notification. |
93% |
